職務内容：

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


Team Lead-Monitoring,Event Monitoring

Job Summary
The Track Lead in Tools & Automation is responsible for overseeing operations management with a strong focus on continuous improvement, problem-solving, and client SLA compliance. This role empowers teams through effective leadership and ensures the delivery of high-quality monitoring and event management services. The Track Lead plays a crucial role in optimizing operational processes and fostering innovation to enhance organizational performance.

• Key Responsibilities
  1. Implement And Enhance Monitoring Systems Using Integrated Command Center Monitoring And Event Monitoring Tools To Improve Operational Reporting And Streamline Information Flow.
  
  2. Collaborate With Clients To Comprehend Their Requirements And Ensure That The Support Team Consistently Meets Or Exceeds Client Expectations In Service Delivery.
  
  3. Lead And Mentor The Project Team, Fostering Transparent Communication Of Project Goals And Driving Team Accountability In Achieving Operational Excellence.
  
  4. Drive Innovation In Process Development By Leveraging Insights From Technical Operations Center And It Support Monitoring To Enhance Overall Organizational Effectiveness.
  
  5. Provide Tailored Solutions That Align With Customer Needs And Operational Capabilities, Optimizing The Use Of Network Operations Center And Batch Monitoring Tools To Achieve Desired Business Outcomes.
  
  Skill Requirements
  1. Strong Understanding Of Monitoring And Event Monitoring Tools And Technologies.
  
  2. Proficiency In Integrated Command Center Monitoring And Technical Operations Center Processes.
  
  3. Excellent Problem-Solving Skills With A Focus On Client Satisfaction And Sla Management.
  
  4. Proven Leadership Abilities With Experience In Team Mentoring And Project Management.
  
  5. Familiarity With Operational Processes And Continuous Improvement Methodologies.
  
  Certification
  1. Optional But Valuable Certifications: Itil Foundation, Six Sigma Green Belt, Or Relevant Monitoring And Event Management Certifications.