職務内容
Associate consultant
職務概要
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勤務地： Chennai
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プロジェクトロール： Associate consultant
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資格： B-Tech
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職務経験： 4.5-8 Years
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スキル： IBM DATAPOWER Implement
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募集人数： 1
職務内容：
IBM DataPower and MQ
- To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
- To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced
- To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
- To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
- To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA