職務内容：

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


SME-Jenkins,PowerShell,Python,Ansible

Job Summary
The Subject Matter Expert in Tools and Automation plays a crucial role in ensuring timely resolution of escalations and incidents while maintaining quality standards. This position is integral to enhancing customer satisfaction through effective analysis and communication, as well as mentoring team members in the use of automation tools.

• Key Responsibilities
  1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Leveraging Jenkins And Powershell To Automate Workflows And Streamline Processes In Accordance With Sla Requirements.
  
  2. Mentor Team Members And Administrators In Best Practices For Using Ansible And Python, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Knowledge Sharing.
  
  3. Validate Change Order Implementation Plans And Human Error Compliance By Utilizing Powershell Scripts For Automation, And Actively Participate In Capacity Planning Discussions To Optimize Resource Allocation.
  
  4. Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings, Utilizing Effective Communication Skills To Understand And Address Issues Using Automation Tools.
  
  5. Validate And Present Analyses Such As Root Cause Analysis And Trend Analysis Using Python And Powershell, Facilitating Performance Improvement Discussions With Key Business Stakeholders.
  
  Skill Requirements
  1. Proficiency In Jenkins And Powershell With Strong Understanding Of Automation Concepts.
  
  2. Solid Experience With Ansible And Python For Scripting And Automation Tasks.
  
  3. Excellent Analytical And Problem-Solving Skills With The Ability To Conduct Performance Analyses.
  
  4. Strong Communication And Interpersonal Skills For Effective Stakeholder Engagement.
  
  Certification
  1. Optional But Valuable Certifications: Certified Jenkins Engineer (Cje), Microsoft Certified: Powershell Fundamentals, Red Hat Certified Specialist In Ansible Automation.