Job description:

Job Description for CMOD(Content Manager OnDemand) Administrator.
Installing and upgrading equipment
Installing and maintaining Content Manager OnDemand programs and other software
Defining and labeling storage volumes
Monitoring the space used by the database and the space available on the system
Monitoring the space used for disk storage and the space available on the system
Monitoring the space used for archive storage and the space available on the system
Scheduling jobs to maintain the database, disk storage, and archive storage
Working with users to determine report indexing and retrieval requirements
Defining migration policies and storage sets
Defining Content Manager OnDemand system printers
Defining reports to the system
Defining Content Manager OnDemand groups and users
Loading reports on the system, or scheduling the jobs that load them
Managing the backup and recovery process for the database and other areas that contain data critical to the operation of the system
Monitoring server activity and tuning system parameters
Solving server, network, and application problems
Answering end-user questions
Establishing security and audit policies: set and maintain passwords and permissions; use Content Manager OnDemand audit facilities to monitor application group and user activity; develop, document, and maintain change control procedures to prevent unauthorized changes to the system
Operating CMOD administrative console to Administrator Objetcs.
Using CMOD Console to define and maintain applications, application groups, folders, cabinets, storage sets, holds, system printers, groups, and users.
Using CMOD Console to process sample report data and create indexing parameters and logical views by visually marking up a sample of a report.
CMoD set of administrative commands to maintain the system.
CMoD commands for loading and unloading reports, maintaining the database, disk, and archive storage, and querying and retrieving documents.
CMoD administrative commands to run automatically, on a regular schedule.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.