職務内容：

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


SME-NETWORK&SECURITY-AZURE,AzureSecurity

Job Summary

As an Azure Security Subject Matter Expert, you will play a pivotal role in ensuring the timely resolution of escalated incidents while adhering to quality standards. Your expertise in network and security on the Azure platform will be essential to elevate customer satisfaction and facilitate operational excellence. You will mentor team members, validate compliance measures, and actively engage with stakeholders to drive effective communication and solutions.

• Key Responsibilities
  1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents Within Agreed Slas By Applying In-Depth Knowledge Of Azure Security Best Practices And Incident Management Protocols.
  
  2. Mentor Team Members And Administrators By Developing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Enhance Team Capabilities And Knowledge Sharing.
  
  3. Validate Change Order Implementation Plans And Ensure Adherence To Human Error Compliance Using Azure Security Tools, While Actively Participating In Capacity Planning To Optimize Resource Allocation.
  
  4. Foster Positive Customer Relationships By Actively Participating In Customer Meetings To Gather Insights On Issues Faced, Ensuring That Feedback Is Integrated Into Service Improvements.
  
  5. Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis, To Prepare Reports That Facilitate Performance Enhancement And Strategic Presentations To Key Business Stakeholders.
  
  Skill Requirements
  1. In-Depth Knowledge Of Azure Security Solutions And Network Security Principles
  
  2. Strong Understanding Of Incident Management And Ticket Resolution Processes
  
  3. Proficient In Developing Documentation And Sops For Operational Excellence
  
  4. Excellent Analytical Skills For Conducting Performance-Related Analyses
  
  5. Effective Communication And Presentation Skills To Liaise With Stakeholders
  
  Certification
  1. Optional But Valuable: Microsoft Certified: Azure Security Engineer Associate
  
  2. Optional But Valuable: Certified Information Systems Security Professional (Cissp)