職務内容：

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


Admin-VMWare NSX,SDN

Job Summary
The VMWare NSX Administrator plays a critical role in ensuring the smooth operation of network virtualization and security solutions. This position focuses on independently resolving technical tickets, providing on-call support, and conducting root cause analysis to enhance customer satisfaction and operational efficiency. The role is fundamental in maintaining high-quality service standards and fostering a positive customer experience.

• Key Responsibilities
  1. Resolve Technical Support Tickets By Utilizing Vmware Nsx And Sdn Technologies, Adhering To Quality Standards And Company Policies While Ensuring Timely Resolution Within Agreed Sla.
  
  2. Provide On-Call Support For Escalated Issues, Conducting Thorough Root Cause Analysis To Identify And Implement Effective Solutions.
  
  3. Contribute To Knowledge Management By Updating And Maintaining The Knowledge Base, And Facilitate Training Sessions For New Team Members And Coaching For Analysts To Enhance Team Capabilities.
  
  4. Analyze Support Trends And Proactively Engage In Value-Adding Activities To Improve Operational Processes And Reduce Ticket Volume.
  
  5. Ensure A Positive Customer Experience By Achieving High Rates Of First Call Resolution And Minimizing The Number Of Rejected Resolutions And Reopened Cases.
  
  Skill Requirements
  1. Solid Proficiency In Vmware Nsx And Sdn Technologies.
  
  2. Strong Understanding Of Network Virtualization And Security Concepts.
  
  3. Familiarity With Ticketing Systems And Itil Best Practices.
  
  4. Excellent Problem-Solving And Analytical Skills.
  
  5. Effective Communication And Interpersonal Abilities.
  
  Certification
  1. Optional But Valuable: Vmware Certified Professional (Vcp-Nv) Certification.