職務内容：

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


SrAdmin-CtrxXenDesktop,ProvSrvc(PVS)&MCS

Job Summary

As a Senior Administrator in Support & Operations, you will play a pivotal role in delivering advanced technical support for Citrix XenDesktop and Provisioning Services. Your expertise will ensure effective troubleshooting, root cause analysis, and the implementation of solutions, ultimately enhancing customer satisfaction and operational efficiency.

• Key Responsibilities
  1. Provide Advanced Technical Support For Citrix Xendesktop And Provisioning Services By Resolving Complex Incidents And Performing Root Cause Analysis, Thereby Ensuring Adherence To Quality Standards And Regulatory Requirements.
  
  2. Implement Solutions To Address Technical And Security Issues Escalated By Analysts, Ensuring Timely Resolution Within Agreed Slas.
  
  3. Contribute To Knowledge Management By Updating And Maintaining The Knowledge Base, As Well As Training And Coaching Analysts To Enhance Team Capabilities.
  
  4. Collaborate With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture While Resolving Complex Tickets.
  
  5. Drive Customer Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Effectively Mitigating Security Threats.
  
  Skill Requirements
  1. Advanced Proficiency In Citrix Xendesktop, Provisioning Services (Pvs), And Machine Creation Services (Mcs).
  
  2. Strong Understanding Of Troubleshooting Methodologies And Root Cause Analysis.
  
  3. Familiarity With Incident Management Processes And Slas In A Support Environment.
  
  4. Excellent Communication Skills For Effective Collaboration And Customer Interaction.
  
  5. Knowledge Of Security Best Practices Related To Virtual Desktop Infrastructure.
  
  Certification
  1. Optional But Valuable: Citrix Certified Professional (Ccp-V) Or Citrix Certified Expert (Cce-V) In Virtualization.
  
  2. Optional But Valuable: Itil Foundation Certification.