職務内容：

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


SrAdmin-AWSPaaS,Terraforms

Job Summary

The Sr. AWS Support Administrator plays a crucial role in ensuring the seamless operation of AWS platforms by providing advanced technical support, troubleshooting complex issues, and conducting thorough root cause analyses. This position is integral to maintaining high customer satisfaction levels and operational efficiency through proactive solutions and collaborative efforts with cross-functional teams.

• Key Responsibilities
  1. Provide Advanced Technical Support By Utilizing Aws Paas And Terraform To Resolve Complex Incidents, Conduct Root Cause Analysis, And Implement Effective Solutions For Technical And Security-Related Issues.
  
  2. Adhere To Quality Standards And Regulatory Requirements, Ensuring Compliance With Company Policies While Managing And Resolving Complex Support Tickets Within Agreed Slas.
  
  3. Develop And Maintain A Knowledge Base By Documenting Solutions And Best Practices, Alongside Training And Coaching Analysts To Enhance Team Capabilities And Performance.
  
  4. Collaborate With Other Support Teams To Ensure Seamless Operations And Uphold A Robust Security Posture Across Aws Environments, Leveraging Infrastructure As Code (Iac) Principles Using Terraform.
  
  5. Enhance Customer Experience By Achieving High First Call Resolution Rates, Minimizing Case Reopens, And Proactively Mitigating Security Threats To Maintain Positive Csat Scores.
  
  Skill Requirements
  1. Proficient In Aws Paas And Terraform With A Solid Understanding Of Infrastructure As Code (Iac) Methodologies.
  
  2. Strong Problem-Solving Skills And Ability To Conduct Root Cause Analysis For Complex Technical Issues.
  
  3. Familiarity With Regulatory Requirements And Quality Standards Related To Cloud Operations.
  
  4. Excellent Communication Skills For Effective Collaboration With Cross-Functional Teams And Customer Interactions.
  
  5. Knowledge Of Security Best Practices Within Aws Environments.
  
  Certification
  1. Optional But Valuable Certifications: Aws Certified Solutions Architect Associate, Hashicorp Certified: Terraform Associate.