職務内容：

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

SrAdmin-IMAGINGMETHODOLOGIES-ZEROTOUCH

Job Summary
The Senior Administrator for Imaging Methodologies and Support Operations plays a crucial role in delivering advanced technical support and ensuring seamless operations. This position is vital for troubleshooting complex incidents and implementing effective solutions, contributing to customer satisfaction and maintaining high-quality service standards.

• Key Responsibilities
  1. Adhere To Quality Standards And Regulatory Requirements While Implementing Imaging Methodologies Using Sccm To Ensure Compliance And Operational Excellence.
  2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Conducting Root Cause Analysis And Implementing Solutions To Resolve Technical And Security Issues In Imaging Processes.
  3. Engage In Value-Adding Activities Such As Updating And Managing Knowledge Bases, Training New Team Members, And Coaching Analysts On Best Practices Related To Zero Touch Imaging.
  4. Resolve Complex Support Tickets Within Agreed Service Level Agreements (Slas), Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Enhance Security Posture.
  5. Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopen Cases, While Proactively Identifying And Mitigating Security Threats.
  
  Skill Requirements
  1. Proficient In Imaging Methodologies, Specifically Zero Touch And Sccm.
  2. Strong Understanding Of Troubleshooting Techniques And Root Cause Analysis For Technical Issues.
  3. Familiarity With Regulatory Compliance And Quality Assurance Processes.
  4. Experience In Knowledge Management And Training Methodologies.
  5. Excellent Communication And Collaboration Skills.
  
  Certification
  1. Optional But Valuable Certifications: Microsoft Certified: Modern Desktop Administrator Associate, Itil Foundation Certification.