職務内容：

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Admin-WEBApplnFIREWALL,CiscoASA,PaloAlto

Job Summary
The Web Application Firewall Administrator plays a crucial role in ensuring the security and performance of web applications. This position requires an individual skilled in managing web application firewalls and network security devices, particularly Cisco ASA and Palo Alto, to resolve incidents effectively while maintaining high customer satisfaction.

• Key Responsibilities
  1. Provide Technical Support And Incident Resolution By Managing Web Application Firewalls, Cisco Asa, And Palo Alto Devices To Ensure Secure And Uninterrupted Application Services.
  2. Conduct Root Cause Analysis On Escalated Issues, Employing Web Application Firewall Configurations And Cisco Asa Policies To Prevent Future Occurrences And Enhance Security Posture.
  3. Contribute To Knowledge Management By Updating The Knowledge Base And Developing Training Materials For New Team Members, Ensuring Best Practices In Firewall Management And Operations.
  4. Independently Manage And Resolve Support Tickets Within Agreed Service Level Agreements (Slas), Utilizing Web Application Firewall Tools To Troubleshoot And Mitigate Issues Efficiently.
  5. Enhance Customer Experience And Drive Positive Feedback Through Effective Problem Resolution Strategies And Achieving First Call Resolution Metrics With Minimal Case Reopens.
  
  Skill Requirements
  1. Proficient In Managing Web Application Firewalls With A Strong Understanding Of Cisco Asa And Palo Alto Configurations.
  2. Solid Problem-Solving Skills And The Ability To Conduct Thorough Root Cause Analyses.
  3. Familiarity With Support Ticketing Systems And Service Level Agreements.
  4. Good Communication Skills To Ensure Clarity In Technical Discussions And Customer Interactions.
  
  Certification
  1. Optional But Valuable Certifications: Certified Information Systems Security Professional (Cissp), Cisco Certified Network Associate (Ccna) Security, Or Palo Alto Networks Certified Network Security Engineer (Pcnse).