職務内容：

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Tower Lead-AWS SECURITY,Cisco ASA

Job Summary
The Tower Lead for Support & Operations plays a critical role in managing escalations and ensuring seamless operational performance within the AWS Security and Cisco ASA frameworks. This position is pivotal in driving customer satisfaction and operational efficiency by aligning service delivery with organizational objectives and strategic initiatives.

• Key Responsibilities
  1. Ensure The Generation Of Tower-Level Revenue Through Effective Management And Optimization Of Aws Security And Cisco Asa Services, Aligning With The Organization'S Financial Goals.
  2. Oversee The Resolution Of Escalations, Ensuring All Tasks And Crisis Situations Are Addressed In Accordance With Established Sla Norms, Thereby Maintaining Operational Continuity.
  3. Validate Reports And Monitor Operational Hygiene, Ensuring That Service Delivery Aligns With The Agreed Statement Of Work (Sow) And Complies With Industry Best Practices.
  4. Enhance Customer Satisfaction By Identifying And Developing New Initiatives And Frameworks Within Aws Security And Cisco Asa, Promoting A Proactive Service Culture.
  5. Implement The Profit Improvement Plan (Pip) By Leveraging Automation Strategies And Self-Driven Initiatives To Drive Efficiency And Cost Savings In Support Operations.
  
  Skill Requirements
  1. Proficient In Aws Security Best Practices And Tools, Including Iam, Cloudtrail, And Guardduty.
  2. Strong Understanding Of Cisco Asa Security Features And Configurations For Effective Network Protection.
  3. In-Depth Knowledge Of Operational Metrics, Sla Management, And Reporting Frameworks.
  4. Exceptional Problem-Solving Skills And The Ability To Manage Escalations Effectively.
  5. Excellent Communication And Stakeholder Management Skills To Foster Positive Customer Relationships.
  
  Certification
  1. Aws Certified Security Specialty (Optional But Valuable).
  2. Cisco Certified Network Associate (Ccna) Security (Optional But Valuable).