職務内容：

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

TwrLd-AZURESec,PaloAlto,CLOUDSec,AZUREAD

Job Summary
The Tower Lead in Support & Operations plays a crucial role in managing escalations, adhering to service level agreements (SLAs), and ensuring operational efficiency through effective leadership. This position is responsible for driving revenue generation and implementing initiatives that enhance customer satisfaction and operational hygiene.

• Key Responsibilities
  1. Generate Tower-Level Revenue By Leveraging Azure Security And Palo Alto Technologies To Optimize Service Delivery And Client Engagement.
  2. Ensure Timely Closure Of All Escalations And Crisis Management By Implementing Effective Processes Within Azure Active Directory And Cloud Security Frameworks, Adhering To Agreed Sla Norms.
  3. Oversee Operational Hygiene By Validating Reports And Ensuring Service Offerings Align With The Statement Of Work (Sow) While Utilizing Azure Security Tools For Compliance And Security Measures.
  4. Promote Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks That Enhance Service Quality And Responsiveness Using Best Practices In Cloud Security.
  5. Drive The Profit Improvement Plan (Pip) By Identifying Opportunities For Automation And Initiating Self-Driven Projects That Improve Operational Efficiency And Cost-Effectiveness.
  
  Skill Requirements
  1. Proficient In Azure Security And Palo Alto Technologies.
  2. Strong Understanding Of Cloud Security And Azure Active Directory.
  3. Familiarity With Operational Processes And Service Management Frameworks.
  4. Excellent Problem-Solving And Crisis Management Skills.
  5. Ability To Implement Automation Strategies To Enhance Operational Efficiency.
  
  Certification
  1. Optional But Valuable Certifications: Azure Security Engineer Associate, Palo Alto Networks Certified Network Security Engineer (Pcnse).