New employees onboard faster with automated workflows
Overview
A rapidly scaling American company faced rising complexity in managing IT and people operations efficiently while maintaining high security standards. With manual processes slowing down onboarding and increasing risk, the company partnered with us to drive automation and agility.
By integrating with Workato and transforming Slack into a centralized workflow, the company achieved seamless process orchestration, improved data protection and a significantly better employee experience.
The Challenge
The company’s hyper-growth trajectory revealed critical inefficiencies in their existing IT and HR workflows. Manual provisioning and request management delayed onboarding. The lack of secure, integrated systems made handling sensitive data more complex and error-prone. Productivity suffered due to the absence of centralized workflow access and internal teams were stretched thin by the demands of a fast-paced, expanding environment.
The Solution
We addressed these challenges through an automation-first approach using Workato and Slack. Key solution components included:
- Integration with Workato’s workbot to automate access provisioning, account setup and system installations
- Deployment of over 200 automations to streamline request management
- Transformation of Slack into a ChatOps Hub for unified access to workflows
- Implementation of data masking to enhance security and ensure compliance
The Impact
The automation-led transformation delivered measurable improvements across operations and employee experience.
- The company saved over 3,000 man-hours across departments within a few months
- The time required to install PCs for new employees was reduced by 75%
- Automation development time decreased by 90%, significantly boosting productivity
- IT efficiency increased, with a 30-fold rise in internal directory queries, leading to faster support and better employee satisfaction
- Workato’s data masking improved data security and ensured compliance across sensitive workflows
Beyond the Numbers
By partnering with us, the client’s IT and People Operations teams were able to shift focus from manual tasks to more strategic initiatives. Enhanced security protocols and stronger data protection measures increased trust among employees and customers. The transformation of a centralized communication platform fostered a collaborative and agile work environment.
These improvements enhanced operational resilience and elevated the employee experience, positioning the company for secure and scalable growth.
Celebrating Success
By partnering with us and leveraging Workato’s automation capabilities, the client addressed their operational and security challenges of rapid growth. The transformation delivered significant efficiency gains while reinforcing a culture of agility and empowerment.
This aligns with insights from The Blueprint to Total Experience report, which highlights that 46% of firms report improved employee engagement and morale, while 43% see greater staff productivity as a result of personalizing and scaling experiences. These figures are expected to rise to 52% over the next three years as new ways of working take hold. This success highlights how automation-led transformation can future-proof IT operations and create lasting value for employees and the enterprise as a whole.
