New hires onboard faster and smarter at semiconductor leader
When a wave of acquisitions rapidly grew its workforce, a leading American semiconductor company faced a challenge: how to onboard hundreds of new employees quickly, without overwhelming its already stretched IT team.
Instead of adding more staff, the company partnered with us to reimagine onboarding with Workato automation. By connecting systems and replacing manual tasks with digital workflows, the company accelerated onboarding, improved accuracy and gave employees a smoother first-day experience.
The Challenge
The surge of new employees from multiple acquisitions put enormous pressure on IT operations. Manual processes like setting up emails, VPNs and access to workplace apps were slow, error-prone and frustrating for new hires.
The IT team had no room to expand headcount but was expected to handle a 43% larger workforce. Delays, missed SLAs and frequent complaints underscored the urgent need for a faster, more reliable onboarding process.
Key challenges included:
- Onboarding delays due to overlapping M&A activities
- Increased IT workload with no scope for adding headcount
- Manual provisioning processes that impacted accuracy and turnaround time
- Frequent complaints about onboarding inefficiencies and missed SLAs
The Objective
Enhance employee onboarding experience and automate bulk onboarding processes
- Provide new employees with the best onboarding experience and ensure they are empowered from the beginning
- To automate bulk onboarding processes triggered by mergers, acquisitions and many employees needing to be onboarded rapidly
The Solution
We led a comprehensive onboarding transformation initiative using the Workato automation platform. The goal was to automate end-to-end onboarding workflows and improve integration across critical systems.
- Automated manual onboarding workflows to replace slow, error-prone processes
- Integrated Workato with Workday and ServiceNow to trigger equipment provisioning automatically
- Enabled automated access provisioning for apps like Box and Slack, improving consistency and compliance
- Streamlined email provisioning and VPN access setup, reducing response times dramatically
- Integrated Gmail to enable seamless approval workflows and onboarding notifications
- Created scalable workflows to support bulk onboarding during acquisitions — without expanding headcount
The Impact
Measurable improvements in speed, accuracy and scalability
The transformation delivered measurable, enterprise-wide benefits:
- Employee onboarding and offboarding became 16x faster
- VPN provisioning time dropped from 2 hours to 9 seconds
- Email setup became 50x faster through automation
- The IT team managed a 43% workforce increase without additional hiring
- 100% of first-level IT support calls were automated, saving 6,500 hours monthly
- Improved onboarding accuracy and eliminated daily complaints
- Automation enabled enterprise-wide contact tracing and return-to-office coordination
Beyond the Numbers
The client’s IT and HR teams unlocked new capacity, accuracy and agility without expanding their workforce. With Workato automation integrated across core systems, the onboarding process became frictionless, enabling new employees to be productive from day one. This not only boosted productivity but also significantly improved the employee experience during a high-growth phase.
Celebrating Success
Our partnership with this semiconductor leader demonstrates how automation can amplify IT efficiency while delivering better Total Experience outcomes for new employees and support teams. The Total Experience Report observes that personalized and scalable experiences are key drivers of value across customer, user and employee touchpoints. Organizations cite high-quality customer service (47%), greater customer loyalty (46%), improved satisfaction (44%) and enhanced ability to attract new customers (27%) as top benefits. These are expected to grow significantly over the next three years, with high-quality service projected to rise to 57% and customer attraction to 44%.
By embracing intelligent automation, the client created a scalable foundation for workforce expansion, digital agility and long-term transformation.
