Overview
Healthcare organizations today face unparalleled challenges, including managing escalating care costs, dealing with workforce shortages, operating within fragmented legacy systems, adapting to evolving regulations and meeting increasingly demanding consumer expectations.
At ViVE 2026, HCLTech will demonstrate how healthcare organizations can transition from cost pressure to sustained performance by adopting an AI-enabled, future-ready digital operating model. Our distinctive service delivery approach seamlessly integrates AI, digital transformation, data democratization and business operations into an intelligent, scalable, outcome-focused ecosystem. It eliminates the complexities of multi-vendor ecosystems with a single accountable partner to align better with business vision and drive faster growth at reduced costs.
Join us at ViVE 2026 to discover our ideas and AI-powered innovations that transform client business needs into tangible results while supporting the creation of resilient, future-ready healthcare enterprises.
Focus areas
Our Solutions
- Business case enablement
- AI-led operating model
- Technology transformation
- Data democratization
- Digital business operations
Business case enablement
Optimizing labor spend
HCLTech enables healthcare organizations to reduce workforce costs while sustaining service quality. By leveraging low-cost regions, rebadging talent to minimize disruption, protecting institutional knowledge, rationalizing tech skills and underwriting automation, we help clients to achieve efficiency gains and accelerate digital transformation with measurable financial outcomes.
Optimizing non-labor spend
Healthcare enterprises benefit from HCLTech’s ability to rationalize software and hardware spending, convert Capex to Opex through the U4X model, assume vendor contracts and invest in transition and innovation. These strategies strengthen financial agility, mitigate inflationary pressures and deliver sustainable savings across payer and provider ecosystems without compromising care delivery.
AI-led operating model
Pragmatic approach towards AI adoption
HCLTech empowers healthcare organizations to adopt AI at scale without disrupting existing investments. Our data source-agnostic, use case–driven value stream transformation and tech ops optimization, blended with a gainshare/painshare model, help deliver measurable outcomes that enhance patient care, journey experience and operational excellence.
Integrated operating model transformation
HCLTech’s healthcare-aligned integrated operating model, featuring platform and SRE ways of working, GenAI-infused SDLC, QA-to-QE transformation, advancing Agile and DevSecOps maturity and a deep focus on converged skills, helps build a resilient healthcare IT organization.
AI Force, BizOps
A next-generation AI-powered collaboration platform that is domain-centric and role-focused, fostering a digital workforce. It automates tasks, streamlines workflows and enables real-time decision-making to improve service quality, reduce costs and drive seamless collaboration in healthcare operations.
Technology transformation
CCaaS transformation
HCLTech strengthens patient and member engagement through CCaaS transformation, powered by the acquisition of Microsoft Nuance’s professional services. By modernizing contact center platforms, providers and payers gain intelligent voice and digital channels, improved self-service and personalized interactions that reduce costs, while enhancing satisfaction and experience across the healthcare ecosystem.
Reimagined security posture for healthcare
Safeguard sensitive patient data with Zero Trust architecture, advanced IAM and continuous threat monitoring. Our security frameworks ensure compliance with CMS, HIPAA and HITRUST mandates while enabling secure interoperability. This future-ready posture mitigates risks, strengthens resilience, and protects trust across healthcare entities.
Factory-based M&A transformation services
Accelerate seamless integration in mergers and acquisitions with a factory-based approach. We standardize platforms, rationalize applications and harmonize processes to deliver rapid synergy realization. Our model ensures scalability, cost efficiency and seamless continuity, empowering healthcare organizations to unlock value faster and maintain compliance during consolidation.
Data democratization
Data governance, modernization and monetization
HCLTech transforms fragmented healthcare data into a modern, unified, trusted foundation that unlocks intelligence and delivers insights to those who need them most. By integrating cloud-enabled standards, advanced technologies like knowledge graphs and AI-led data transformation and robust governance principles, we help organizations shift from reactive data management to proactive, intelligence-led decision-making, fueling clinical innovation, improving care coordination and strengthening competitiveness.
Healthcare Interoperability, data aggregation, transformation and analytics
HCLTech’s solution unifies fragmented healthcare data through FHIR-based interoperability, aggregates and transforms multi-source datasets, and enables advanced analytics. Healthcare providers gain real-time insights, predictive models and secure workflows, improving clinical efficiency, compliance and patient experience, while reducing costs and accelerating value-based care adoption across the healthcare ecosystem.
Smart reporting
Harnessing the power of GenAI to transform healthcare data analysis and reporting by automating the extraction, validation and interpretation of complex data sets. It empowers users with NLP-based, intuitive chat-style data exploration and instant advanced analytics.
Provider data hub
The solution standardizes provider data models, ensures FHIR-based interoperability and enhances data accuracy. Using AI boosts patient experience and engagement through 360-degree network insights.
Digital business operations
EHR services for clinical workflow optimizations
HCLTech empowers healthcare providers with EHR optimizations, clinical and patient service desk, EMR go live and training services, and FHIR-first interoperability. Our solutions include AI-driven clinical automation and secure, scalable EMR platforms, streamlining workflows, enhancing data exchange and enabling future-ready digital ecosystems.
Total Experience – The Future of Healthcare Consumer Engagement
The cloud native, AI-powered digital platform enhances consumer engagement and efficiency with personalized, scalable and unified digital experiences.
Revenue Cycle Management (RCM)
HCLTech’s RCM solution streamlines the entire revenue cycle using AI and automation—covering patient intake, coding, claims and payment posting. It reduces denials, accelerates reimbursements, lowers cost-to-collect and enhances compliance. Providers gain improved cash flow, operational efficiency and a better patient financial experience, driving sustainable revenue growth.
Provider data hub
The solution standardizes provider data models, ensures FHIR-based interoperability and enhances data accuracy. Using AI boosts patient experience and engagement through 360-degree network insights.
In the Spotlight
Leaders talk: Dr. Sandesh Prabhu
Dr. Sandesh Prabhu shares insights into HCLTech’s presence at ViVE 2026 and our vision for driving AI-led digital innovation in healthcare
ビデオ
Success stories
By leveraging the power of Microsoft Azure OpenAI, HCLTech was able to revolutionize the way clinicians accessed information. Find out how they used this to enhance their healthcare outcomes.
Find out how HCLTech leveraged Microsoft Copilot Studio to provide a medical center with accurate information whenever needed.
We built custom solutions for optimized business operations
HCLTech partnered with a major U.S. healthcare system to offer 24x7 SOC services, enhancing threat detection and response with advanced technologies and certified analysts.
HCLTech transformed laboratory operations for a leading diagnostics company by digitizing workflows, enabling real-time monitoring, strengthening vendor management, and reducing operational costs.
Integrated service delivery approach reduces the incidents of false alarms while delivering 24-hour resolution for systems that support critical patient care
Our resources
Generative AI in healthcare
GenAI is revolutionizing healthcare by enhancing patient outcomes and streamlining operations, but organizations must address ethical, legal and regulatory challenges for successful implementation.
Healthcare needs a structural overhaul to unlock AI's patient care potential
AI’s potential in healthcare is constrained by structural silos. A product-aligned operating model integrates teams, data and technology to drive scalable, outcome-focused innovation.
Imaging ASM
Imaging ASM services optimize radiology systems with seamless integration, enhanced efficiency and improved patient outcomes through advanced automation and 24/7 expert support.
Virtual care Framework
A virtual care framework is a PaaS solution that enhances digital healthcare by managing patient health comprehensively, supporting personalized care and managing chronic diseases.
Moving beyond projects to products: Transforming IT models in life sciences and healthcare
Shrikanth Shetty, Chief Growth Officer and Global Head, Life Sciences and Healthcare Industries at HCLTech, explores the shift from project to product models, driving agility and AI in healthcare IT
Beyond networks: The GenAI blueprint for payer-provider collaboration
Discover how GenAI enables smarter payer-provider collaboration by automating administrative tasks, aligning goals, reducing waste, improving care quality and patient experience.
Analyst recognition
