職務内容：

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


TL-ACTIVE DIRECTORY

Job Summary

As a Track Lead focused on Support & Operations, you will play a crucial role in managing operational excellence and driving continuous improvement initiatives. Your expertise in Active Directory will enable you to ensure effective team performance and client satisfaction while fostering an environment of innovation and collaboration.

• Key Responsibilities
  1. Enhance Operational Systems By Implementing Best Practices In Active Directory Management To Improve Reporting Accuracy And Streamline User Access Processes.
  
  2. Analyze Client Requirements And Ensure The Support Team Is Effectively Utilizing Active Directory Capabilities To Meet Service Level Agreements And Client Expectations.
  
  3. Lead And Mentor Project Teams By Providing Guidance On Active Directory Implementations And Configurations, Ensuring Clear Communication Of Project Goals And Objectives.
  
  4. Drive Innovation By Introducing New Active Directory Features And Functionalities That Support Process Development And Enhance Organizational Efficiency.
  
  5. Provide Tailored Active Directory Solutions That Address Customer Needs And Align With Business Objectives, Ensuring Optimal System Performance And User Satisfaction.
  
  Skill Requirements
  1. Expert Knowledge Of Active Directory Architecture, Management, And Troubleshooting.
  
  2. Strong Understanding Of Operational Processes And Performance Metrics In Support Environments.
  
  3. Excellent Leadership And Mentoring Skills To Empower Team Members.
  
  4. Proficiency In Problem-Solving And Analytical Thinking To Drive Continuous Improvement Initiatives.
  
  Certification
  1. Itil Certification Is Optional But Valuable For This Role.
  
  2. Microsoft Certified: Azure Administrator Associate Is Recommended.