Job description:

Azure Virtual Desktop (AVD) L3 Admin Job descriptionThe Azure Virtual Desktop (AVD) L3 Administrator will be responsible for providing second-level technical support, administration, and troubleshooting for our Azure Virtual Desktop environment. This role involves resolving complex user issues, maintaining AVD infrastructure components, optimizing performance, and collaborating with L1 support and other IT teams to ensure a seamless end-user experience.Key Responsibilities: Incident Resolution & Troubleshooting: o Diagnose and resolve escalated Azure Virtual Desktop issues, including session host problems, connectivity issues (RDP, network), user profile (FSLogix) issues, application publishing failures, and performance bottlenecks.o Perform root cause analysis (RCA) for recurring AVD incidents and implement preventative measures.o Collaborate with L1 support to provide guidance and assist in resolving initial user queries.o Engage with Microsoft support when necessary for advanced issues or bugs. AVD Infrastructure Management: o Administer and maintain AVD host pools, application groups, workspaces, and session hosts.o Manage and optimize AVD images, including golden image creation, updates, and deployment.o Configure and troubleshoot FSLogix Profile Containers and Office Container issues.o Monitor AVD environment health, performance, and resource utilization using Azure Monitor, Log Analytics, and other relevant tools.o Implement and manage AVD network configurations, including virtual networks, network security groups (NSGs), and VPN gateways for hybrid Technical Skills: In-depth knowledge and hands-on experience with Azure Virtual Desktop (AVD) architecture, components, and best practices. Strong understanding of Azure IaaS services (Virtual Machines, Networking, Storage). Proficiency in managing and troubleshooting FSLogix Profile Containers. Solid experience with Azure Active Directory (Azure AD) and identity management. Demonstrated ability in PowerShell scripting for automation and administration. Familiarity with Windows Server operating systems, Group Policy, and Active Directory. Experience with Azure Monitor and Log Analytics for AVD performance monitoring and troubleshooting. Basic understanding of networking concepts (TCP/IP, DNS, VPN). Knowledge of application packaging and delivery within AVD. Experience: 7-10 years of experience in IT support or system administration, with a strong focus on Microsoft technologies. Minimum of 5-6 years of hands-on experience specifically with Azure Virtual Desktop (AVD) administration and support in an enterprise environment.Education : Batchler Degree in Computer science, Information Technology or equivalent

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.