職務内容：

SDWAN Account creation for the Europe region

Create VPC/Subnet/SG in the Ireland region

Create VPC/Subnet/SG in Frankfurt region

Route Table creation in both regions and attached to the VMX subnet

Route Table creation in both regions and attached to the Greenfield transit gateway (Ireland & Frankfurt) region

Create SDWAN VPC peering within Europe regions (Ireland to Frankfurt & Frankfurt to Ireland)

Deploy the VMX appliance on both regions (Ireland & Frankfurt) as per the required configurations shared by the Vodafone team

Shared the VMX appliance CIDR/IPs range with Vodafone


Create/Identify the test VM in a separate environment in Ireland for testing

Create/Identify the test VM in the separate environment in Frankfurt for testing


Create/Identify the test VM in a separate environment in Ireland for testing
Troubleshoot any connectivity, routing or FW rules issues

Re-test connectivity after issues fixed

Establish Manual VMx failover configurations and perform the connectivity testing to Ireland

Establish Manual VMx failover configurations and perform the connectivity testing to Frankfurt

Share all the connectivity artifacts to Belron / HCL BAU confirming the deployment is successful

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.