Job description:

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


TL-Voice-Cisco

Job Summary
The Track Lead for Support & Operations plays a pivotal role in managing operations with a focus on continuous improvement and problem-solving. This position is essential for ensuring that client SLAs are met while empowering teams through effective management and strategic direction. The Track Lead will drive operational excellence and foster an environment of innovation to enhance overall organizational performance.

• Key Responsibilities
  1. Enhance Operational Systems By Utilizing Cisco Voice Technologies To Improve Management Reporting And Streamline Information Flow, Ensuring Effective Business Process Optimization In Support Of Organizational Planning.
  
  2. Understand Client Requirements And Leverage Cisco Voice Solutions To Ensure The Support Team Meets And Exceeds Client Expectations, Fostering Strong Client Relationships.
  
  3. Lead And Mentor The Project Team By Facilitating Training Sessions On Cisco Voice Technologies, Ensuring Transparent Communication Of Project Goals And Aligning Team Efforts With Business Objectives.
  
  4. Introduce Innovative Ideas And Improvements For Process Development, Particularly In The Context Of Cisco Voice Operations, To Drive Overall Organizational Progress.
  
  5. Provide Strategic Solutions Tailored To Customer Needs Using Cisco Voice Platforms, Ensuring Alignment With Organizational Capabilities To Achieve Significant Business Results.
  
  Skill Requirements
  1. Strong Understanding Of Cisco Voice Technologies And Their Application In Support And Operations.
  
  2. Proficient In Operational Management And Process Improvement Methodologies.
  
  3. Excellent Communication And Team Leadership Skills.
  
  4. Ability To Solve Complex Problems Through Innovative Thinking And Strategic Planning.
  
  Certification
  1. Cisco Certified Network Associate (Ccna) Voice Or Equivalent Certification Is Optional But Valuable.