This report assessed the profiles of the 20 top-tier service providers offering Global Competency Center (GCC) Services, and HCLTech has been positioned as a Leader.

The report highlights HCLTech’s leadership in end-to-end GCC services, powered by GenAI, engineering excellence and deep domain expertise.

It provides insights into the challenges of AI-led transformation in BFSI GCCs and explores how leaders from various financial institutions perceive these challenges to drive innovation.

ISG assessed 46 companies in its ISG Provider Lens™ Global Capability Center (GCC) Services 2025 study and has recognized HCLTech as a Leader.

While technology is vital, a true differentiator for GCCs will be their people. Investing in talent, fostering innovation, and a people-first mindset are key to sustaining momentum.

Introducing a Subscription-Based Vehicle Digital Passport for Seamless Access to Vehicle History

Streamlining global infrastructure for smooth operations

HCLTech helps a financial services company achieve up to 25- 30% overall improvement in business processes and outcomes by modernizing the IT divisions of five wholesale business units

Learn how multi-faceted tech upgrades transform GCCs, making them future-ready with innovative solutions to drive efficiency, agility, and growth. Read the case study!

GCCs have become business-critical assets for their parent organizations due to their access to diverse and niche skill sets, strong leadership, cultural integration and cost-effectiveness