Omnicanalidade e empatia: pilares do novo atendimento

| August 21, 2025

Omnicanalidade e empatia: pilares do novo atendimento

Uso de IA no atendimento bancário para escalar a personalização, integrar canais, analisar sentimentos e manter a empatia em interações fluídas e inteligentes com o cliente.

14:36 mins

Omnicanalidade e empatia: pilares do novo atendimento

Inteligência aplicada à jornada do cliente

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Uso de IA no atendimento bancário para escalar a personalização, integrar canais, analisar sentimentos e manter a empatia em interações fluídas e inteligentes com o cliente.

HCLTech Flexspace

AI-powered workplace built around your people

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HCLTech Flexspace delivers secure, flexible and seamless digital workplace experiences, enabling employees to work, collaborate and stay productive from anywhere, on any device.

AI Impact Imperatives, 2026

An HCLTech enterprise AI report

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AI is everywhere across the enterprise, yet 43% of initiatives are expected to fail. The 57% pulling ahead are taking a different approach. Discover what sets them apart.

Creating impact beyond borders for Western Union

Accelerate Digital Transformation with Autonomous AI Solutions

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In this video, Ben Hawksworth and Rajeev Mago share how their collaboration with HCLTech is creating value for Western Union’s customers worldwide

Accelerating Digital Transformation for Sustainable Business Impact

Fiskars’ digital transformation journey powered by HCLTech across eCommerce, CRM and automation

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Join Steen Isdahl, VP – Delivery & Finance IT at Fiskars, as he shares how HCLTech has supported digital transformation across eCommerce, CRM, and automation to drive efficiency and long‑term value.

HCLTech at the Veeva Commercial Summit 2026

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As the Veeva Commercial Summit returns to Boston in May 2026, HCLTech is at the forefront of helping life sciences organizations unlock value across medical and commercial value chains.