Summit Insights: Elevating Customer Experience with GenAI-Powered Precision
From focused customer needs to AI-enabled self-service, Shilpa Sood, Operations Director at HCLTech, highlights how GenAI is driving a new era of personalized customer experiences—helping businesses stay ahead with intelligent, scalable support solutions.
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Summit Insights: Elevating Customer Experience with GenAI-Powered Prec...
Adobe Summit 2025 | Expert Interview Panel
Watch video From focused customer needs to AI-enabled self-service, Shilpa Sood, Operations Director at HCLTech, highlights how GenAI is driving a new era of personalized customer experiences—helping businesses stay ahead with intelligent, scalable support solutions.
Achmea’s high five mega modernization drive
Palo Alto and HCLTech partner to improve security solutions for customers by accelerating agent solution adop...
Watch video HCLTech supercharged Achmea’s digital transformation journey by utilizing the best of Pega and enabling faster transformation of its back end.
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Learn more about HCLTech’s impact in the High Tech industry
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