The whitepaper explains why reducing MTTR and MTTD is critical in modern, complex IT environments and outlines the operational, financial and customer-impact risks of delays in detection and recovery. It introduces the HCLTech–BMC HELIX joint solution, showcasing how AI, automation, observability and SRE-led practices help enterprises shift from reactive operations to proactive, intelligent incident management. It delivers a clear framework for assessing existing gaps and deploying outcome-focused improvements that enhance reliability and reduce downtime.
Key Takeaways:
- Modern IT complexity requires AI-driven, automated incident management to overcome the limitations of legacy systems, manual processes and fragmented teams that elevate MTTR and MTTD.
- The HCLTech–BMC HELIX joint solution delivers an integrated, end-to-end approach combining advanced observability, AIOps, automation, Agentic AI and SRE expertise to significantly reduce MTTR/MMTD.
- A structured assessment and outcome-focused methodology ensures measurable improvements, enabling faster detection, quicker remediation, reduced downtime and stronger service reliability.
Download this whitepaper to learn how enterprises can dramatically reduce MTTR and MTTD through AI-driven, automated IT operations.
