HCLTech has been recognized as a CX Star Performer in ISG Star of Excellence™ for Gen AI & Agentic AI Services, achieving an overall CX score of 91.8, well above the industry average of 80.5. 

According to ISG, HCLTech combines GenAI engineering with increasingly agentic execution through AI Force and a broader portfolio of proprietary accelerators and industry solutions. ISG highlights HCLTech’s strength in connecting enterprise knowledge, software and operations with governed orchestration, enabling organizations to progress from AI-assisted productivity toward scalable, controlled execution of complex workflows.

Clients describe HCLTech as a trusted strategic partner for GenAI and Agentic AI innovation, citing strong collaboration, co-creation, technical expertise, and a proactive approach. This partnership has delivered strong results, including up to an 87% reduction in investigation time and a 60% improvement in analyst productivity, reinforcing HCLTech’s focus on creating tangible business impact through AI.