Accelerating business decisions with HCLTech and Pega using AI agents

Overview

Business decisions require rapid analysis of extensive data and complex patterns. Our agent solution combines Agentic AI workflow tools (Langflow, Azure Prompt-Flow, Flowise AI and CrewAI) with Pega's workflow engine to perform intelligent tasks that accelerate processes while maintaining human oversight. This hybrid approach addresses common challenges like overreliance on subject-matter experts and inefficient manual decision-making processes.

Our key features

Our modernization solution is powered by a hybrid AI architecture that enhances automation while preserving human oversight and operational continuity:

Hybrid AI integration

Combines external Agentic AI tools with Pega’s native GenAI capabilities to deliver intelligent and context-aware automation

Human-in-the-loop (HITL)

Embeds human oversight at key workflow checkpoints to ensure accuracy, compliance and continuous improvement

Seamless workflow

Incorporates AI agents into existing business processes without disruption, preserving operational stability

Prompt-driven GenAI

Leverages context-sensitive AI prompts to drive real-time automation and dynamic decision-making across processes

Task-specific AI agents

Deploys specialized AI agents for tasks such as data analysis, decision support and recommendation generation to optimize outcomes

Business benefits

Our AI-powered modernization approach delivers measurable outcomes across speed, efficiency and governance:

Improved efficiency

Automates repetitive tasks and data processing, freeing up resources for higher-value activities

Faster decisions

Speeds up workflows and enables timely responses to dynamic market conditions

Strong governance

Ensures strategic human oversight at critical stages to maintain compliance, quality and control

Scalable architecture

Flexibly scales AI capabilities to meet evolving business requirements and growth objectives