HCLTech & Pega: Driving AI decisioning and automation | HCLTech
HCLTech at PegaWorld 2025
total-experience
Client Testimonial

Spotlight

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Overview

HCLTech and Pega: Driving Total Experience in an agentic world

HCLTech has partnered with Pega for over 15 years and has achieved the esteemed status of Global Elite Partner. Over the years, we have developed deep experience and a strong track record for delivering innovative process solutions across myriad verticals. Our Digital Process Automation (DPA) solutions encompass process digitalization, workforce optimization, knowledge management and frictionless Total Experience (TX) that unifies customer, employee and user interactions into a seamless journey. Through Agentic AI capabilities, we enable that proactively identifies opportunities, makes decisions and takes autonomous actions on behalf of the enterprise.

We are the highest solution contributor on the Pega Marketplace. Our strong partnership with Pega brings a powerful convergence of intuitive experiences, autonomous operations and actionable insights—enabling us to accelerate the path to value for clients seeking to build self-optimizing business systems across industries.

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Partner Perspective

“The collaboration between HCLTech and Pega creates a terrific combination of technological expertise and innovative solutions to supercharge remarkable business transformations for our clients.”

Alan Trefler

Alan Trefler

Founder & CEO, Pegasystems Inc

AI at the core

Description

AI Force™: Intelligent workflow & decision automation, reinvented from process design to intelligent decisioning and continuous optimization, our AI-driven approach transforms business operations for maximum efficiency.

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30-35%

acceleration in development

15-20%

business impact

50-60%

accelerated modernization/migration

Our Capabilities

Accelerate Clean Code delivery

Improve developer experience and streamline code strategy for efficiency, compliance and faster deployments

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Reimagine digital insurance claims

Transform claims handling with a digital-first approach to reduce risks, delays and friction

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Deliver hyper-personalized customer experiences

Enhance engagement by leveraging Pega and Adobe Experience Platform integration for tailored interactions

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Unlock operational excellence with insights

Leverage data-driven intelligence to strengthen enterprise operations and accelerate efficiency outcomes

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Accelerate your Pega upgrade journey

Upgrade with confidence using our comprehensive assessment approach for faster, scalable and risk-free transitions

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Engineer success. Accelerate business outcomes

Unlock ROI faster with an engineering-first approach to transformation and measurable value

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Accelerate upgrades with automation

Implement faster with intelligent migration powered by automated scripts and advanced tools

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End-to-end Pega transformation services

Explore our comprehensive digital process automation services to fuel enterprise agility

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Build a resilient workplace ecosystem

Enable safe workforce return with intelligent solutions for post-pandemic resilience

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Prioritize Automation with Smart Discovery

Our 3D framework helps identify, assess and unlock process automation value

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Predict test scenarios with precision

Identify impact across code layers for smarter, faster testing with advanced analysis

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Redefine financial services in the metaverse

Deliver immersive, next-gen experiences for future-ready financial services

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Streamline compliance and document management

Simplify operations and enhance CX with secure digital vault solutions for protected data handling

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Optimize ticketing with smart insights

Drive efficiency by unlocking the future of intelligent ticket analysis and resolution

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Embed sustainability into operations

Achieve greener transformation with a comprehensive framework designed to reduce your digital carbon footprint

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News and Insights

 
 
 
 
 

Featured Case Studies

Awards and Recognition

HCLTech wins 2024 Pega Partner Industry Excellence Award

HCLTech won the 2024 Pega Partner Innovation Award for Industry Excellence in Financial Services. The award recognizes HCLTech for seamlessly implementing Financial Services industry-specific solution frameworks from Pegasystems, the leading enterprise AI decisioning and workflow automation platform provider, empowering enterprises to adopt AI-driven business processes and enhance client experiences.