Retail case studies demonstrating how HCLTech enables omnichannel commerce, personalized customer experiences and intelligent retail operations across global enterprises.
Self-service diagnostics cut delays, enhance accuracy across 1,000+ stores
Simplification, flexibility and a 40% reduction in IT operating costs
HCLTech enabled Keurig Dr Pepper’s IT merger with a hybrid cloud architecture and standardized infrastructure, developing a 40% reduction in IT operating costs.
How a leading retailer transformed rising call volumes and stalled IVR modernization into a 34.9% containment boost and real-time insights with HCLTech CCaaS Solutions
55% self-service resolution, 100% intent accuracy boost and 350 agents onboarded for seamless customer support
Modernizing Oracle E-Business Suite for a global packaging leader
Centralized food prep boosts traceability, FSMA compliance and efficiency for a leading US grocery chain through HCLTech’s integrated commissary model.
Retail IT reimagined: 95% first call resolution, 20% ticket auto-resolve, 90% ESAT—automation and proactive support scaled ops across 20K+ stores with zero added capacity.
AI-powered Gemini Code Assist boosts dev speed by 25%, test coverage by 60% and automates 80% of scripting, driving faster, leaner and smarter middleware innovation.
Discover the Pizza Joint Initiative (PJI) by HCLTech, showcasing innovative solutions that significantly boost customer satisfaction and streamline operations in the pizza industry.
Maximize IT Modernization
Integrate web and mobile strategy