Driving compliance and efficiency with Veeva Vault
Our client, a top 20 US pharmaceutical company with a presence in over 125 countries and a therapeutic focus on diabetes, oncology and psychiatry, partnered with HCLTech to design, implement and manage a comprehensive quality application management system. This solution, built for over 60,000 employees and contractors, leveraged Veeva Vault Quality Docs along with its integrated upstream and downstream digital technology stack.
The Challenge
Operational complexity in quality content migration and post-implementation support
The pharmaceutical company faced operational challenges in managing their quality documents, SOPs, training materials and policies. Hence, they had embarked on a journey to move to Veeva Vault quality docs, integrated into its global technology ecosystem. Despite the successful technical deployment of Veeva Vault Quality Docs, the client struggled with scaling and maintaining their quality management environment:
Continuous migration challenges
- Lack of an internal Veeva-qualified team to manage ongoing migrations to Veeva Vault quality docs
- Handling large volumes of metadata and documents without proper data integrity
- Excessive manual effort required for validating migrated data
Post-implementation support challenges
- Recurring issues impacting the performance of quality and compliance teams
- High volume of incidents is driving up the maintenance costs of the application stack
- Absence of automated application and failure of monitoring capabilities affecting consistent availability
- Lack of streamlined release and enhancement management processes limiting adoption of quarterly innovation releases
The Objective
Streamline quality content migration through automation
The client aimed to create reusable content migration pipelines for seamless extraction, transformation, deduplication, upload, testing and validation of migrated SOPs, policies, training materials and quality documents into Veeva Quality docs, while maintaining high-quality post-implementation support along with quarterly enhancement releases.
The Solution
Seamless migration and support with a scalable, automation-driven framework
HCLTech delivered an end-to-end solution to address our client’s challenges, focusing on streamlined migration and optimized post-implementation support.
Migration
- Designed and deployed self-reliant reusable pipelines for data, metadata and content migration from source systems to Veeva Vault quality docs
- Automated data migration validation checks, reducing validation effort by 90%
- Implemented organizational best practices for pre-migration data cleansing, resulting in a 20% effort reduction during migration
Post implementation support
- Developed a self-service utility for customers
- Shifted 20% of L3-based work to L2 resources through a detailed SoP
- Built an automated user management tool, reducing service requests by approximately 60%
- Implemented Splunk-based automated monitoring and log checking to detect errors
- Conducted incident trend analysis, reducing ticket inflow by 15%
- Established structured release management and change request management
- Established a quality checklist for change requests
The Impact
Improved data integrity, streamlined operations and increased user adoption
The solution significantly improved the client’s operational efficiency and user experience. Key outcomes included:
- 60% reduction in incident volume through self-service tools and automation of ‘how-to’ and generic IT requests
- 90% reduction in migration validation effort
- 10% savings in change request efforts with improved quality and a structured change request checklist
- Increased adoption of Veeva innovations, releases and features
- Strengthened data integrity and reduced migration effort through best practices and automation
- Enhanced system performance and uptime through proactive problem management and automated monitoring
This collaboration helped the client realize significant gains through operational efficiency, data quality and user experience. By automating core processes, reducing manual dependencies and enabling intelligent support, the organization is now better positioned to scale its digital quality initiatives and support innovation across its global operations.
関連ケーススタディ
Helping a large commercial diagnostics company achieve significant improvement in workforce productivity
HCLTech transformed laboratory operations for a leading diagnostics company by digitizing workflows, enabling real-time monitoring, strengthening vendor management, and reducing operational costs.
