Overview
The Life Sciences industry increasingly adopts Veeva to navigate drug and device lifecycle challenges. Veeva, a SaaS solution provider, offers comprehensive solutions across clinical, regulatory, safety, quality, medical and commercial value chains, along with customer consumer data capabilities.
In 2024, HCLTech firmed up its position as one of Veeva’s largest partners by unveiling eleven new partnership tiers covering essential products within Veeva’s development and commercial clouds. Our expertise goes across across business consulting, technology consulting, implementation, managed services, migration, training and business process services.
For over 14 years, HCLTech has delivered ‘full mile’ Veeva services to leading life sciences companies, enabling them to drive digital strategies and improve patient outcomes. Our dedicated Veeva CoE, with vertical subject matter experts, specializes in agile SaaS solutions for the LSH industry. We support over 180,000 users, have trained more than 125,000 business users, and extend our services across 65+ countries for over 40 clients.
Our Solutions and Capabilities
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Our Services
Agile implementations Agile implementations
- Roadmap creation
- Requirements
- Rollout planning
- Documentation
Integration and data migration
- Bidirectional sync with systems
- Bulk import/export of content and data
- Automation
Training and global rollouts
- Business and technology training
- Program management
- Change management
Global clinical helpdesk and service desk
- Worldwide 24x7 help desk in 25+ languages
- Technology service desk
- Remote nurse support
Managed services
- Post-go-live administrative support
- Integrated tier 1-2-3 technical support
- Data management
- Veeva release management
Quality management
- Enterprise quality
- Single-view orchestration
- Testing and paperless validation
- Class I-IV device development
Operational services
- Trial device kitting/provisioning
- Data management /biostats
- IVRS Technical Support
- Adverse event intake/triage
In the Spotlight
Empowering innovation: Drive efficiency in your commercial value chain with data and AI
Dr. Sandesh Prabhu, Senior Vice President, highlights HCLTech's commitment to transforming the life sciences industry by leveraging GenAI to drive innovation, scale excellence and deliver impactful, data-driven solutions.
Playing now
Empowering innovation: Drive efficiency in your commercial value chain with data and AI
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Dr. Sandesh Prabhu, Senior Vice President, highlights HCLTech's commitment to transforming the life sciences industry by leveraging GenAI to drive innovation, scale excellence and deliver impactful, data-driven solutions.
Playing now
Accelerating commercial excellence in life sciences with Veeva, GenAI and data
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Sadagopan Singam, Executive Vice President and Global Leader for Commercial Apps, outlines how HCLTech leverages Veeva systems to enable hyper-personalized, compliant and omnichannel customer experiences.
Case Studies
HCLTech deployed an integrated quality application stack to enable seamless quality docs migration and managed services, streamlining overall operations for a leading US pharma company.
Danish biotech transforms patient support while cutting operational costs by 30%
HCLTech defined a unified platform program for a Danish pharma enterprise
A leading American medical company successfully migrated vast amounts of documents and data with zero errors.
HCLTech modernized Veeva CRM to enhance customer engagement, streamline operations and ensure seamless adoption across global markets, driving significant operational efficiencies.
Frequently Asked Questions about Veeva Life Sciences Solutions
We currently support more than 180,000 Veeva users across 40+ life sciences clients in 65+ countries. Beyond active support, we've trained over 125,000 business users, giving us deep, practical insight into how organizations actually adopt and scale Veeva Life Sciences SaaS solutions across diverse global environments.
Our SKETCH solution reduces Veeva Vault migration effort by at least 40%. It uses prebuilt pipelines and a low-code/no-code development approach to efficiently migrate content and data from any legacy system into Veeva Vault applications, significantly cutting timelines and manual workload without compromising accuracy or compliance.
Yes. We provide predesigned test scenarios and cases based on real-world industry use cases for Veeva Vault applications. Our regression testing suite is updated with every new Veeva release, ensuring your testing stays current and aligned with product evolution, reducing the burden on your internal teams with each update cycle.
We've delivered end-to-end Veeva services for more than 14 years. That experience spans business consulting, implementation, migration, managed services and training across 65+ countries. Our Veeva Center of Excellence brings together vertical subject matter experts who deeply understand both the technology and the life sciences domain.
Yes. We streamline label creation and updates in response to regulatory guidelines, using bidirectional integration with Veeva to ensure smooth labeling information flow. Our solution incorporates GenAI-enabled automated patient information leaflet authoring, significantly cutting manual effort and helping life sciences organizations respond faster to frequent regulatory-driven label changes.
In 2024, we expanded our HCLTech Veeva collaboration by introducing eleven new partnership tiers spanning key products across Veeva's development and commercial clouds. This breadth reflects our commitment to delivering specialized expertise—from Veeva Vault development and deployment to CRM, quality and managed services—across the full life sciences value chain.
GateKeeper is our zero-touch automated data migration testing solution that works alongside any migration tool. It delivers real-time migration reports, source-to-target gap analysis and test execution results—helping clients achieve 100% accurate, compliant Veeva Vault deployment with clear visibility into every step of the migration process.
Absolutely. We integrate Veeva Vault Quality directly with shop floor manufacturing systems to enable automatic, zero-touch batch release based on quality-compliant attributes and parameters. These integrations are fully qualified and validated to meet regulatory standards, making compliant, efficient manufacturing operations a practical reality for our clients.
Our global clinical helpdesk operates 24x7 and supports clients in 25+ languages, making us a strong partner for multinational life sciences organizations running complex global Veeva rollouts. Whether your teams are in North America, Europe or Asia-Pacific, we provide consistent, responsive support in the languages your users actually work in.
Our productized Veeva Vault delivery model brings together governance, skills, best practices and platform-level expertise into a unified DevOps-ready framework. It drives your full Veeva strategy from the top—delivering efficiency of scale and helping reduce total cost of ownership across your entire Veeva life sciences SaaS solutions ecosystem.
