Digital transformation of the MRB process using SAP Fiori for a large aerospace leader
Overview
The MRB process at one of the world’s leading aerospace manufacturers was a critical function involving multiple teams across design, manufacturing, and quality engineering. However, the process relied on outdated systems and manual workflows, leading to inefficiencies and delays.
HCLTech partnered with this aerospace leader to modernize the MRB process using SAP Fiori, enabling a unified, user‑friendly, and automated workflow system. The initiative aimed to streamline operations, improve visibility, and enhance decision‑making through real‑time data access.
The Challenge
- Fragmented ecosystem with 30+ systems across 20+ teams
- Heavy reliance on manual processes (14 out of 24 steps are manual)
- 80+ clicks per transaction, leading to inefficiency
- Legacy SAP ECC interface (2004 UI) impacting user experience
- Zero automation in workflows
- High backlog and delayed turnaround times
- Lack of real-time tracking and visibility
These challenges resulted in reduced productivity and increased operational delays.
The Objective
- Digitize and streamline MRB workflows
- Reduce manual effort and dependency
- Improve turnaround time (TAT)
- Enable real-time tracking and visibility
- Enhance user experience through modern UI
- Introducing automation and reducing process complexity
- Align systems under a “One Company” unified approach
The Solution
HCLTech implemented a SAP Fiori-based digital solution to modernize MRB processes:
- Developed a modern, intuitive UI replacing SAP ECC
- Enabled workflow automation, reducing manual steps
- Integrated multiple systems into a centralized platform
- Introduced real-time dashboards for tracking and decision-making
- Provided a mobile-ready interface for better accessibility
- Implemented automation for task completion and approvals
- Enhanced search functionality and prioritization via the command center dashboard
The Impact
Operational Improvements:
- 90% reduction in backlog within the first year
- 5-day reduction in turnaround time (TAT)
- Significant improvement in process visibility
Efficiency Gains:
- 75% reduction in clicks
- 40% reduction in manual steps
- 25%+ increase in automation
- 10% overall efficiency gain
Business Value:
- Improved productivity and faster processing
- Reduced rework and errors through automation
- Scalable and future-ready system
Projected Benefits:
- 60% efficiency gain through UI/UX upgrades
- 90% First Pass Yield (FPY) via templating
- 70% reduction in rework/turnbacks
- 15% improvement in processing efficiency
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