職務内容：

About HCLTech
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
To learn more about how we can supercharge progress for you, visit www.hcltech.com

Location

• Paris
• 3 days/week – Work from the office (client site)

• 8+ years

• IT Change management: production and management of operations to be implemented in the production environment in order to minimize impacts
• Qualification, review, follow-up and validation in decision-making committees
• Control, analysis and arbitration of significant and major production changes, as well as the relevant assessment of risks and impacts
• Management and assistance to the BRCs of the technical entities and beneficiaries
• The evolution of the catalogue of standard changes
• Classification of operations with technical and business units (updating of repositories: service catalogue, classification of operations, intervention slots, CMDB, etc.)
• Process support via ITSM change management tool
• Maintenance of the IT global calendar (Major Events Calendar)
• Adapting to the new change management process and tool
• Assistance to entities for the secure deployment of infrastructure transformation projects (Run & Build)
• Simplification of the change process
• Monitoring of technical operations (impact analysis and change management) and management of preparation meetings
• Monitoring of operations on weekends (minimum one Saturday/Sunday per month)
• Assistance to operational entities in drafting and securing impact studies
• The operational link and coordination between the Group's technical and IT departments
• Impact assessment
• Contribution to continuous process improvement
• Updating the schedule of operations
• English-speaking environment

• Impact assessment
• Meeting Minutes
• Documentation needed to evolve the process
• Any documentation requested by the management relating to the proper performance of the service

• ITIL & Process Governance – Applies ITIL frameworks to manage change requests, approvals, and compliance.
• Technical Communication – Translates technical impacts of changes for both IT teams and business stakeholders.
• Infrastructure Awareness – Understands systems architecture, dependencies, and risk areas during change planning.
• CAB & Release Coordination – Leads Change Advisory Board (CAB) meetings and aligns changes with release cycles.
• Incident & Problem Integration – Coordinates with incident/problem management to ensure smooth transitions and minimal disruptions.

• LAN DC (Cisco ACI, Spine and Leaf)
• Load balancing (Citrix NetScaler, Cisco CSS/ACE, etc.)
• Oracle Database Enterprise Server
• ORACLE Solaris (formerly SUN Solaris)
• Rabbit MQ
• Réseau SAN (Brocade, BNA, Cisco, DCNM)
• Scripting (GitHub, Ansible, AWX, Shell, VBA)
• Stockage EMC , Stockage NetApp
• TCP/IP