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Track manager - process management, serv

Job Summary

  • Location: Paris

  • Project role: Track manager - process management, serv

  • Skills: IT Process Engineering

  • Secondary Skills:
    • ITSM Platform
    • ITSM Platform
    • ITSM Platform
    • ITSM Platform

  • No. of positions: 1

Job description:

About HCLTech
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

Location

  • Paris
  • 3 days/week – Work from the office (client site)

Language
French + English
Years of relevant experience

  • 8+ years

Responsibilities

  • IT Change management: production and management of operations to be implemented in the production environment in order to minimize impacts
  • Qualification, review, follow-up and validation in decision-making committees
  • Control, analysis and arbitration of significant and major production changes, as well as the relevant assessment of risks and impacts
  • Management and assistance to the BRCs of the technical entities and beneficiaries
  • The evolution of the catalogue of standard changes
  • Classification of operations with technical and business units (updating of repositories: service catalogue, classification of operations, intervention slots, CMDB, etc.)
  • Process support via ITSM change management tool
  • Maintenance of the IT global calendar (Major Events Calendar)
  • Adapting to the new change management process and tool
  • Assistance to entities for the secure deployment of infrastructure transformation projects (Run & Build)
  • Simplification of the change process
  • Monitoring of technical operations (impact analysis and change management) and management of preparation meetings
  • Monitoring of operations on weekends (minimum one Saturday/Sunday per month)
  • Assistance to operational entities in drafting and securing impact studies
  • The operational link and coordination between the Group's technical and IT departments
  • Impact assessment
  • Contribution to continuous process improvement
  • Updating the schedule of operations
  • English-speaking environment

Expected deliverables

  • Impact assessment
  • Meeting Minutes
  • Documentation needed to evolve the process
  • Any documentation requested by the management relating to the proper performance of the service


Mandatory skills

  • ITIL & Process Governance – Applies ITIL frameworks to manage change requests, approvals, and compliance.
  • Technical Communication – Translates technical impacts of changes for both IT teams and business stakeholders.
  • Infrastructure Awareness – Understands systems architecture, dependencies, and risk areas during change planning.
  • CAB & Release Coordination – Leads Change Advisory Board (CAB) meetings and aligns changes with release cycles.
  • Incident & Problem Integration – Coordinates with incident/problem management to ensure smooth transitions and minimal disruptions.


Understanding of below domains :

  • LAN DC (Cisco ACI, Spine and Leaf)
  • Load balancing (Citrix NetScaler, Cisco CSS/ACE, etc.)
  • Oracle Database Enterprise Server
  • ORACLE Solaris (formerly SUN Solaris)
  • Rabbit MQ
  • Réseau SAN (Brocade, BNA, Cisco, DCNM)
  • Scripting (GitHub, Ansible, AWX, Shell, VBA)
  • Stockage EMC , Stockage NetApp
  • TCP/IP

Why Join Us:

At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.

We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:

  • Global careers and mobility
  • A flexible (remote) working environment with work-life balance
  • Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
  • Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few
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Careers Jobs Job Description Track manager - process management, serv