Overview
Enterprises are under pressure to achieve more with less — faster decisions, lower costs, improved experiences and measurable impact from AI investments.
The next phase of transformation is not about increasing automation. It is about redesigning work itself.
An autonomous enterprise is one where AI-powered workflows operate intelligently, seamlessly and at scale — reducing friction, accelerating decisions and freeing teams to focus on what drives growth.
In partnership with ServiceNow, we are engineering this shift by embedding AI into the enterprise operating core to deliver governed autonomy and proven measurable impact. This is not AI as experimentation. It is AI in production. Measured. Accountable. Outcome-driven.
If you are ready to see what accountable, outcome-driven AI can do for your enterprise, we are here to help you make it real.
Our Solutions
- AI Adoption
- Offerings: Beyond ITSM
- Scaling Value
- Experience Enablers
AI Adoption
Offerings: Beyond ITSM
FlexSpace powered by ServiceNow
Transform your business with a holistic Experience-as-a-Service model
Accelerate telecom digital transformation journey
Transform value chain workflows with our Telecom Service Management offering
AR-powered infrastructure management for smarter IT operations
Integrate AR with our tailor-made automation workflows to streamline both remote and on-site support.
Transform experience with HCLTech zero-touch field service operation
Transform field service operations our zero-touch solutions
Scaling Value
Unlock CRM efficiency, agility and growth
HCLTech Transform2Now is a structured, value-driven approach to CRM migration, designed to reduce transformation risk and accelerate value realization.
Integrate Total experience with HCLTech’s AcheiveNow Program
A comprehensive assessment tailored to help you achieve Total Experience across people, processes, and products
Drive a secure future with the ComplyNow Program
A strategic approach to compliance excellence powered by HCLTech BRiCS tm
Sustainable ITNow Program
A holistic framework designed to empower organizations on their sustainability journey.
Experience Enablers
Success Stories
Trusted by global leaders
- Manufacturing
- Financial Services
- Telecom and Media Services
- Life Sciences and Healthcare
- Consumer Goods and Retail
Manufacturing
Unlocking multimillion software value through intelligent asset governance
HCLTech transformed software asset management with ServiceNow SAMPro to improve compliance, license efficiency and cost optimization.
Financial Services
Unifying global service operations for standardized, automation-ready IT management
How HCLTech helped a global insurance and risk management leader modernize their legacy platform with ServiceNow standardizing processes, improving visibility and enabling intelligent automation
Transforming the ServiceNow ecosystem to improve stability, reduce manual effort and reclaim capacity
How HCLTech helped a global digital payments platform stabilize their ServiceNow ecosystem and deliver multimodal operational gains through automation, data cleanup and predictive monitoring
Telecom and Media Services
Enterprise service management for HCLTech
Transforming operations, processes, security and experiences with ServiceNow
Enabling intelligent network service management through unified visibility, automation and AI-driven operations
HCLTech unified fragmented network operations for a leading telecom provider with ServiceNow—enabling AI-driven visibility, faster resolution and resilient, scalable service management.
Repair request management accelerates with a unified logistics platform
ServiceNow transformation for entertainment industry leader achieves 3X improvement in process efficiency
Life Sciences and Healthcare
Modernizing a healthcare leader’s ServiceNow platform for scale, security and speed
A leading U.S. healthcare provider partnered with HCLTech to eradicate years of technical debt, elevate regulatory compliance and transform its enterprise ServiceNow platform in just 13 months.
Modernizing a legacy ServiceNow landscape to enable AI-powered enterprise agility
HCLTech modernized a global nutrition, health & beauty leader’s aging ServiceNow into a standardized, scalable, GenAI-enabled platform—accelerating automation and enhancing user experience.
Strengthening software compliance and driving cost savings through intelligent SAM transformation
Learn how HCLTech helped strengthen software compliance, improve audit readiness, and deliver $3.2M in savings through ServiceNow SAM transformation
Consumer Goods and Retail
Reinforcing enterprise service agility through intelligent automation and standardized service management
How HCLTech helped a global food and beverage leader modernize service intake, automate onboarding and improve operational responsiveness through a unified, intelligent ServiceNow ecosystem.
Strengthening IT agility and predictability through Agile-driven request management
How HCLTech enabled an agricultural technology leader to streamline IT intake, improve visibility and accelerate delivery through an Agile-driven ServiceNow model.
From reactive IT to autonomous operations: Powering enterprise resilience through AI-driven automation
How HCLTech helped a global food & beverage leader unify fragmented IT into an automation-led, resilient ecosystem—improving service reliability, speeding resolution and driving enterprise efficiency.
Employees enjoy faster, more consistent HR support across global operations
ServiceNow HRSD rollout delivers 40% reduction in manual HR effort
Thought Leadership
AI ROI goes beyond headcount reduction. Unlock full value by focusing on cost-per-outcome, experience and transformation—shifting from automation to autonomy for long-term business impact.
Telecom providers risk underutilizing ServiceNow due to fragmented operations and poor alignment. Unlock real value by focusing on outcomes, integration and scalable AI-led transformation.
AI has moved quickly from experimentation to enterprise action. Long-term value depends on governance, strong data foundations and clear operational control.
HCLTech and ServiceNow: The Partnership You Need
Our ServiceNow offerings go beyond standard solutions, delivering personalized, GenAI-powered products tailored to your business needs. We drive automation, efficiency and innovation across ITSM and beyond. Using GenAI-integrated frameworks you can assess, plan and execute transformations that are data-driven, sustainable and aligned with future growth and ESG commitments, all of which form the foundation for delivering TX.
years of ServiceNow partnership
AI Customer Value Partner of the Year – Americas
Experts
Service Provider of the Year – Americas
ServiceNow projects delivered
average CSAT
Leadership Perspectives
Executive Insights
Explore how enterprises can move beyond automation to autonomy through AI, clean data, workforce readiness and outcome-driven transformation powered by ServiceNow and HCLTech.
Hear from Ravi Asrani, Group Vice President, ServiceNow, Ravi Yeddanapudi, Executive Vice President, Digital foundation, HCLTech and Alan Flower, Executive Vice President and Global Head of AI Labs, HCLTech, on transforming industries and building the new age future through AI and Cloud Native Labs jointly with ServiceNow.
How do you scale AI responsibly and see real ROI? HCLTech and ServiceNow show how enterprises move beyond pilots using agentic workflows, strong governance, and platform-led approaches to drive measurable impact.
What does it take to build an autonomous enterprise? HCLTech and ServiceNow showcase how AI, automation, and connected workflows enable real-time, agile, and experience-led transformation.
Awards and Recognitions
HCLTech and ServiceNow join forces to scale enterprise AI with Google Cloud
詳細を見るHCLTech named 2026 ServiceNow Partner of the Year
詳細を見るLeader in ISG Provider Lens™ ServiceNow Ecosystem Partners 2025 – U.S.
詳細を見るRecognized as a CX Star Performer in the ISG Provider Lens™ ServiceNow Ecosystem Partners 2025
詳細を見る
Frequently Asked Questions about ServiceNow
HCLTech provides end-to-end ServiceNow consulting services covering strategy, platform assessment, roadmap creation, architecture design, implementation planning and managed services. The consulting approach focuses on aligning ServiceNow capabilities with business goals, improving workflow efficiency and accelerating enterprise transformation outcomes.
ServiceNow drives digital transformation by unifying enterprise workflows, data and systems on a single platform. It enables organizations to automate processes, improve visibility across operations and deliver better employee and customer experiences through connected, AI-enabled workflows.
AI-led ServiceNow automation helps organizations reduce manual effort, accelerate issue resolution and improve decision-making through intelligent insights. It enhances employee and customer experiences while enabling faster service delivery, higher operational efficiency and more scalable enterprise automation.
GenAI enhances ServiceNow by enabling intelligent interactions, automated knowledge creation and faster service resolution through natural-language capabilities. It helps organizations improve productivity, deliver smarter workflows and generate actionable insights that support proactive service management.
HCLTech stands out as a ServiceNow implementation partner through its global delivery expertise, proven transformation frameworks and deep platform capabilities. The company combines industry experience, accelerators and automation solutions to help enterprises achieve faster deployments and measurable transformation outcomes.
HCLTech supports ServiceNow implementation and transformation through its proven frameworks and accelerators, enabling faster deployment and measurable outcomes. This approach helps enterprises modernize legacy systems, streamline operations and accelerate time-to-value from ServiceNow investments while ensuring scalable digital transformation.
ServiceNow enables enterprise workflow automation by connecting departments, systems and processes through a unified platform. Organizations can automate cross-functional workflows across IT, HR, customer service and operations, reducing manual tasks and improving operational efficiency.
HCLTech integrates AI and ServiceNow GenAI capabilities into its enterprise workflows to enable intelligent automation, predictive insights and personalized user experiences. These integrations help organizations improve productivity, automate complex processes and scale AI-driven operations across business functions.
HCLTech modernizes ServiceNow ITSM implementation by automating incident, problem and change management processes while improving visibility across IT operations. This transformation helps organizations reduce downtime, improve service delivery and build more resilient, scalable IT service management environments.
Yes, HCLTech helps enterprises modernize and optimize existing ServiceNow deployments by improving platform performance, streamlining workflows and addressing technical debt. Through structured optimization programs, organizations can enhance efficiency, unlock new automation capabilities and maximize the value of their ServiceNow investments.