Your visit is a structured, hands-on innovation journey. We start by exploring your business challenges together, then move on to shaping AI concepts using ServiceNow's advanced tools, and finish with a live demo of your GenAI solution in a real-world business context. Every step is guided by our experts and tailored to your goals.

Our AI and Cloud Native Lab is currently available at two locations: India and the UK. Both sites offer the same immersive, hands-on experience powered by HCLTech's deep ServiceNow expertise. You can select your preferred location when completing the reservation form on our page.

The Ideation Zone is where your innovation journey begins. We bring your team together with our GenAI specialists to explore the full scope of generative AI possibilities, align priorities with practical strategies, and map your challenges to ServiceNow's capabilities. It's a collaborative, open-thinking space designed to surface your most impactful AI opportunities.

Not at all. While our AI and Cloud Native Lab is built to handle complex, enterprise-scale challenges, the experience is personalized to fit your organization's size and maturity. Whether you're scaling an existing AI program or exploring GenAI for the first time, we tailor every session to meet you where you are.

Our lab is built to tackle a wide range of challenges—from streamlining IT operations and automating workflows to designing seamless customer journeys and accelerating service delivery. Using ServiceNow's GenAI solutions alongside our expertise, we help you identify where AI creates the greatest impact and build toward measurable, real-world outcomes.

Absolutely. That's precisely what our AI and Cloud Native Lab is designed for. We work directly with your team to take your specific AI concepts, refine them using ServiceNow's GenAI capabilities, and build deployment-ready models—all within a collaborative, low-risk environment where experimentation is encouraged and insights are immediate.

Scheduling is straightforward. Simply complete the reservation form on our AI and Cloud Native Lab page—providing your contact details, organization, job title, preferred lab location, and a few communication preferences. Once submitted, an HCLTech representative will follow up to confirm your visit and discuss your specific innovation objectives.

The Experience Arena is where ideas become tangible. Here, we run live demos of your GenAI solution built on ServiceNow, gather your real-time feedback, and validate outcomes against actual business scenarios. It's designed to give your team the confidence to move forward—knowing the solution works in your specific operational context.

ServiceNow brings powerful, enterprise-grade AI capabilities to the lab—including intelligent automation, predictive analytics, and advanced GenAI tools that streamline operations and enhance customer and employee experiences. Combined with HCLTech's implementation expertise, these capabilities are shaped into practical, deployment-ready solutions that address your most pressing business challenges.

Feedback gathered during the Experience Arena's live demo isn't just noted—it actively shapes the solution. We integrate your input in real time to refine models, adjust workflows, and validate that the GenAI solution truly fits your business context. This iterative approach ensures every refinement brings you closer to a confident, deployment-ready outcome.