ケーススタディ
How a leading retailer transformed rising call volumes and stalled IVR modernization into a 34.9% containment boost and real-time insights with HCLTech CCaaS Solutions
55% self-service resolution, 100% intent accuracy boost and 350 agents onboarded for seamless customer support
A leading US financial services company strengthened its core infrastructure, boosting resilience, security and availability through modernization, automation and proactive operations.
A leading US financial firm modernized its workspace with HCLTech, achieving smooth migration, strong user engagement and a more agile, connected workplace.
HCLTech built a ServiceNow CoE for a global enterprise, driving governance, agility, and platform consolidation to boost efficiency and enable scalable innovation.
HCLTech streamlines ticket-to-test case mapping, reducing bugs and manual effort while improving test coverage and customer satisfaction
Building a scalable data security framework for a leading global dairy
Addressed critical gaps in database security and improved visibility across business applications and storage environments.
Strengthening Data Security for a Global Pharmaceutical Leader
Eliminated false positive anomalies by filtering out incorrect or misleading anomalies from 60TB+ dataset.
A global F&B firm partnered with HCLTech to automate IT ops, cut cloud costs by 30%, reduce incidents by 95% and scale efficiently across 76 countries.
Streamlining valuation workflows, reducing approval times, improving profitability and Total Experience
