Overview
The Fluid Contact Center Solution powered by Cisco is HCLTech’s comprehensive CCaaS offering designed to modernize client care operations. It brings together Cisco Webex advanced platform capabilities and HCLTech transformation expertise to deliver AI-driven omnichannel experiences. The solution enables seamless migration from legacy systems, enhances agent productivity and ensures resilient, personalized client engagement across industries.
The solution also offers an end-to-end consulting-driven framework along with a complete suite of AI/GenAI capabilities for value-driven contact centers.
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Key Features
AI-powered tools including conversational IVR, chatbots, agent assist and interaction summarization
Complete customer journey tracking with omnichannel capabilities and outbound campaigns
Voice assurance, remote agent monitoring and end-to-end contact center monitoring for the most resilient contact center
Specialized GenAI frameworks and pre-developed vertical-specific use cases for faster time to deployment
Integrated consulting, transformation and managed services for full lifecycle support
Benefits
Up to 80–90% reduction in major incidents
Up to 50% faster deployment
Complete end-to-end contact center monitoring
Why HCLTech?
2,000+ trained professionals in contact center
6+ consumer experience labs
30+ years of contact center deployment experience
Strong partnership with Cisco
Download the brochure to learn more
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