UCM supports a broad range of file formats, including PDFs, HTML, images, Office documents, audio, video, scans, faxes, emails and chats. Whether your teams work with structured documents or rich media, our unified content management platform ensures no file type gets left behind in your enterprise workflows.

A single UCM engine manages multiple tenants while maintaining clear data segregation between each one. We enforce isolation through role-based access controls at both the tenant and document classification levels, ensuring that sensitive content remains securely separated—a critical requirement for enterprise-scale deployments.

UCM includes built-in customer communication management capabilities, supporting automated delivery across print, email and SMS channels. Using our WYSIWYG-based template editor, teams can create reusable base templates and generate personalized correspondence—giving clients consistent, timely communications without manual intervention across every touchpoint.

UCM is built on AWS cloud services with auto-scaling capabilities, meaning we automatically acquire resources when demand increases and release them when it subsides. Combined with multi-AZ deployments for enhanced availability and durability, UCM delivers the resilience and scalability your organization needs as content volumes grow.

Every user action within UCM is captured and logged automatically. Individual users can view their own audit history directly from the application dashboard, while superusers can extract audit log data to support internal audit and compliance reporting—providing the transparency and accountability that regulated industries demand.

Yes. UCM supports region-specific storage and Data Subject Access Requests (DSAR), both core components of GDPR compliance. We also enable policy-based retention and deletion of artifacts and their associated metadata, giving your organization the controls needed to meet regulatory obligations with confidence.

Absolutely. UCM provides comprehensive REST API services that enable seamless integration with virtually any existing application in your technology stack. Whether you need to ingest content, retrieve documents or trigger correspondence generation, our APIs make it straightforward and efficient to connect UCM to your current systems.

UCM integrates with Active Directory (AD) and IAM-based authentication, as well as AWS API key-based authorization. We also apply document classification-based access controls, ensuring that users access only *content appropriate to their role. This layered approach to authentication gives organizations robust, enterprise-grade security across every user interaction.

Yes. UCM supports configurable archiving and purging based on your organization's retention policies. We also provide built-in version control, giving teams full visibility into document history. This makes it straightforward to enforce consistent governance across large content repositories while staying aligned with compliance requirements.

Yes. UCM supports user-defined metadata in JSON format, giving your teams the flexibility to structure and classify content in ways that align with your specific business processes. You can also search for artifacts based on this metadata via both the UI and the REST API, making retrieval fast and precise.