A Finland-based multinational telecommunications company faced persistent issues with their Kinaxis application, including user login issues, demand archive table bugs, and configuration errors. To address these challenges, our team developed a comprehensive solution that involved creating a SOP-based document for quick troubleshooting, automating the client's daily workflow, creating a demand archive table to capture missing records, and developing knowledge aricles for repeated errors. Our solution helped the client improve their operational efficiency, reduce system errors, and drive business growth.