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Value Portal & MAD JAM

Value Portal – How Collaborative Innovation Leads to even Greater Value

At HCL we understand that innovation doesn’t happen in silos and it doesn’t happen alone. We believe the ‘value zone’ or the interface between the employee and the customer gives birth to the biggest ideas, boldest innovation and ultimately truly transformational value. HCL’s employee idea exchange platform – Value Portal – was therefore created to funnel the innovation energy of 100,000 employees who can add value, especially those at the grassroots level to collaborate, innovate and lead the implementation of their ideas to deliver value to the customers. By bringing together not just the employees of HCL, but also the employees of customer organizations to share knowledge, ideas and solutions to address common goals/problems, it resulted in co-creation of value. This meant that HCL employees were able to deliver ideas, and create value in line with the strategic objectives and direction of the customer’s they were working with. Moreover, employees not only got feedback on their ideas from customers, but received rewards once it was implemented in the customer organization.

In 2011, the Value Portal received the Forrester Groundswell Award in the Management Innovation System category. Given its phenomenal success and popularity, the Value Portal which began as a pilot for four HCL customers, has since been rolled out to all HCL customers.

Here’s a quick snapshot* of Value Portal since 2007:

  • 22,000 + employees involved in idea generation
  • 40, 000+ ideas generated
  • 12,600+ ideas implemented
  • $ 950M+ value delivered to the customers
  • 400+ active customers on the portal

(*The above data is till 20th June’15)


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