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Consultant
Job Description
Consultant
Job Summary
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Location: Malmo
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Project role: Consultant
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: Data Analytics
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No. of positions: 1
Job description:
Description : Background - To support restore affordability initiative there is a need for a Data Analyst to work closely with the market support team to shape up the work and help them with the right insights needed to track and create progress. The scope of the consultant services is to assist IKEA in Data Analysis and visualization for Affordability initiative. Ensure, promote and take full responsibility for informed decision-making based on data in order to improve business performance, always leading by example and actively encouraging fellow team members in cross functional teams to prioritise and be part of transforming IKEA into a more data driven company Conduct advanced data exploration and analysis using modern data mining techniques (including Machine Learning), visualisation tools, or a combination thereof, to provide insights that help co-workers and stakeholders make better decisions Evaluate the potential and usability of raw, unstructured internal and external data sources for use in product analytics and data-driven decision-making in general Write highly elaborate SQL queries that Extract, Transform and Load data from storage to an appropriate format, using joins, nesting and more advanced operations as an integral component of data processing pipelines, with cost and execution time efficiency at top of mind Ensure that solutions fulfill and adapt to actual business needs to continuously generate value for Ingka by listening to and guiding fellow team members from Data & Analytics and co-workers from different functions Lead and educate the organisation on agile ways of working in relation to advanced analytics, especially on topics like performance measurement and hypothesis testing by default to maximise key metrics and ensure that we realise the OKRs set by Group Digital Proactively manage relevant organisational processes, including meetings with relevant stakeholders and/or teams to drive an intended outcome Ensure that analytics solutions are built according to best practices by continually learning from and benchmarking against industry standards Engage in interviewing, coaching and mentoring of junior team members in order to secure transfer of competence and a high performing team Hybrid setup, with ca 2 days onsite in Malm
- To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations orL3 level support and doing incident and problem management
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few