Transforming pharma business with Microsoft 365 Copilot

Embedding AI-driven productivity into everyday workflows for measurable workplace outcomes

2 min 所要時間

Overview

Enabling an AI-ready, empowered workforce

A leading multinational pharmaceutical and biotechnology firm sought to optimize workflows and improve the adoption of AI-driven tools across the organization. HCLTech enabled this transformation by embedding Microsoft 365 Copilot into everyday work, strengthening data foundations and improving how employees interact with systems, creating a more efficient, secure and digitally empowered workplace.

The Challenge

Fragmented systems were limiting productivity and the adoption of AI tools was slow

Siloed data identities and inconsistent permission structures led to inefficiencies and oversharing risks
Unstructured data across file shares and on-prem SharePoint limited usability and AI effectiveness
Low adoption of AI tools, especially among less tech-savvy employees, increased dependency on service desk support
Frequent support requests related to AI tools slowed productivity and disrupted workflows
The leadership required clear ROI from high-cost AI investments like Microsoft Copilot

The Objective

Drive adoption, improve efficiency and maximize ROI

The organization aimed to modernize data management, streamline workflows and enable enterprise-wide AI adoption. This included breaking down data silos, strengthening identity and permissions management, improving collaboration and embedding AI into daily workflows. The goal was to empower employees with the right tools and practices while maximizing the return on AI investments.

Transforming pharma business with Microsoft 365 Copilot

The Solution

Embedding AI into workflows to simplify and scale work

We integrated Microsoft 365 Copilot into core tools like Teams, Word and Excel to enable AI-driven productivity
We migrated and structured data across SharePoint Online and OneDrive to improve accessibility and AI performance
Identity optimization and permissions were done to eliminate oversharing and strengthen governance
Enterprise-wide AI adoption was enabled through targeted training on prompts and best practices
We embedded AI into everyday workflows to simplify tasks, improve efficiency and drive consistent usage

The Impact

Improved productivity, stronger governance and measurable ROI

By enabling employees with AI-driven workflows and structured data environments, HCLTech delivered clear and measurable outcomes:

Over 3 hours of productive time saved per employee on average
Improved user experience and higher employee satisfaction
Enhanced data security and compliance, with zero incidents of data oversharing
Maximized ROI from Microsoft Copilot licenses through improved adoption and effective usage

The result is a workplace where employees work more efficiently, AI adoption scales with confidence and business outcomes improve through measurable gains in productivity, security and cost optimization.