How are AI and emerging GenAI tools revolutionizing service models to drive automation, efficiency and personalization across various industries?

Supriya Rao Patwardhan, Executive Vice President at DHL IT Services, explores how belonging can transform DE&I initiatives in tech

With the convergence of telecom with media and entertainment, customer experience is becoming one of the secrets to top-line growth

Digital innovation is transforming business banking in Europe, enabling growth for SMEs and supporting sustainability in a rapidly evolving financial landscape

At Handelsblatt’s BankenTech conference in Frankfurt, leaders from ING and HCLTech explored how data-driven innovation is transforming banking across Europe and enhancing customer experience

Silvia Ihensekhien, Director of Information Security and Risk Management at Swire Coca-Cola, explores why diversity is crucial in cybersecurity, and how organizations can improve diversity initiatives

Henrik Amsinck, CIO at Falck, reveals how emerging technologies are enhancing healthcare delivery and patient awareness, while exploring the important role of providers in a data-driven landscape

Unifying technology and human touch to revolutionize the shopping experience

How emerging technologies are transforming the insurance industry in Australia and New Zealand – Manoj Ponnath explores the role of innovation, regulation and emerging risks in shaping the future

HCLTech's research shows 81% of security leaders expect a cyberattack in the next year. Amit Jain, EVP and Global Head of Cybersecurity, shares insights on building resilience against evolving threats

In this Q&A, Alexandra Mercz, Director of Cybersecurity at Synterra Asia, shares her views on why diversity is a strategic imperative

Banks are increasingly adopting generative AI to transform customer engagement, operations and fraud prevention