Overview
The Fluid Contact Center team is excited to participate in the Call & Contact Centre Expo in London. This is Europe’s leading event for call center professionals, and we will be sharing our offerings that are aligned with the changing paradigms of the CX industry to help customers maximize ROI.
Level Up Your Contact Center
Balance Revenue and CX Drivers with Fluid Contact Center Offerings
Business environments are changing daily. Today, your customers expect more than ultra-fast services. In addition to ultra-fast service, today's customers also demand personalized experiences and transparency in the usage of their data. To keep up with these demands, you need to invest in the right technologies and build teams that can deliver great experiences —for your customers and your employees.
That’s where we’re changing the game with our Fluid Contact Center offerings and services. With a strong team of experienced CX mentors, evangelists and consultants —and an ecosystem of strategic technology partners —we provide you the roadmap to become a leader in customer experience management, irrespective of your current maturity and experience.
We transform contact centers by reimagining customer journeys through vendor-agnostic consulting services, certified CX experts and AI-powered technology solutions infused in our proven global delivery model.
HCLTech's Theater Session
Join Us as We Share Key Insights on Maximizing ROI from CX Investments
Insights you will get from our session:
- ROI: A three-dimensional endeavor
- 4th dimension of ROI
- Requirements of a good ROI
- Organizational Change Management – The secret sauce
- Innovation: The ‘X’ factor
Global Director,
Fluid Contact Center, HCLTech
Key Offerings and Success Stories
Experience Assurance: Control and monitor your CX at scale
Enhancing service delivery and strategy with our proven CX and QA framework
Global energy company increases first call resolution by 20%
We helped our client transition from legacy to a state-of-the-art cloud CCaaS solution to maintain business continuity during the pandemic
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