Customer Contact Center Solution - Fluid Contact Center | HCLTech

Introducing Fluid Contact Center (FluidCC)

Enterprise CX (Customer Experience) leaders are grappling with the onerous task of improving CX metrics while adding multiple channels of engagement and deliver all of this at optimized costs. They need a technology partner who can reliably take this burden off their back and own the transformation end to end. FluidCC is the combination of comprehensive technology services that ensure you have the roadmap defined and executed to achieve leadership in customer experience management irrespective of your current maturity.

Overview

Our Services

OUR APPROACH
OUR APPROACH
OUR APPROACH
OUR APPROACH

Consulting

ADVANCED ANALYTICS
ADVANCED ANALYTICS
ADVANCED ANALYTICS
ADVANCED ANALYTICS

Transformational Services

ProductSolutions
ProductSolutions
ProductSolutions
ProductSolutions

Managed Services

Managed Services
Managed Services
Managed Services
Managed Services

FluidCC services in action

FluidCC aims to elevate customer and agent experience by empowering them with next-gen technology solutions. It leverages technologies such as artificial intelligence, omni-channel routing, and conversational AI speech recognition (ASR) to help enterprises modernize their contact centers.

Overview

Our Solutions

Our Solutions
Our Solutions
Our Solutions
Our Solutions

Ecosystem of partners

We extend our technology and business capabilities through a powerful ecosystem of partners. Our strategic partnerships with trusted and leading players helps us in addressing business challenge through contact center transformation and delivering seamless and connected customer experience.

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