Balance Revenue and CX Drivers with Contact Center Solutions
Gain a future-facing and experience-centric approach with our Fluid Contact Center solutions
- Pragmatic, long-term contact center roadmap
- CX and agent experience digital transformation
- End-to-end managed services for the contact center
- Best-in-class modular framework
Elevate the experiences you deliver and empower your agents and customers with next-gen contact center solutions built on the latest technologies.

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Elevate Your Contact Center Services
Pair practicality with impossibility.
Our contact center solutions take your organization to the next phase of your contact center transformation - and keep you moving forward.
Powering Differentiating CX
Create Transformational
Contact Center Experiences
With our innovative Fluid Contact Center framework, we’ll create a custom roadmap for your organization.
- Identify practical next steps for implementation
- Redesign architecture and align with technologies
- Workshop the CX leadership journey
- Develop a transformation roadmap and partner matrix
And we’ll make it happen.
That's why we excel where others ideate. We don't get stuck in the planning phase. We discover. We think. We plan. We act. Doers get results.
reduction in
abandoned calls
* Cyara TEI report
reduction in
AHT
* Genesys Cloud, NICE TEI report
improvement
in CSAT
* NICE TEI and Genesys
Cloud report
inquiry containment in
self-service with chatbots
* IBM Watson TEI report
Case Studies
Brochures
Fluid Contact Center FAQ
HCLTech's FluidCC Contact Center Practice offers next gen contact center transformations to organizations. We deliver advanced omni-channel customer experience centers with leading capabilities in GenAI, Interactive IVR, Intelligent Agent Assist, advanced analytics and reporting capabilities. Our unique differentiator is our ability to offer end-end contact center monitoring that enables an always on Contact center and enhances customer experience.
We are a single provider of your contact center transformation requirement offering consulting, transformation and managed services.
The answer to this is a no -one size fits all approach. While there are many factors that contribute to an effective contact center design, they key ones include, omnichannel design, workforce engagement & management capabilities, intelligent agent assist systems, GenAI based conversational IVR, GenAI powered voice bots and chatbots, advanced analytics & reporting capabilities along with contact center monitoring.
We offer remote agent monitoring services that helps organizations manage their agents working remotely. The service includes monitoring of entire parameters for remote agents including their network performance, voice quality and other parameters.
We offer Consulting, transformation and managed services for contact centre deployments and modernization initiatives. We enable our clients to transition from legacy on-premise contact centers to cloud based CCaaS platforms. Our solution portfolio includes leading contact center platforms along with our portfolio of solutions in AI/GenAI, Omni-channel experience & composable contact center. We build custom contact center solutions for our clients hence enhancing the customer experience parameter.
Our client’s get ~30-50% increase in digital adoption, ~40% increase in testing efficiencies and a major ~80-90% decrease in major incidents. This helps them enhance the overall experience for their end customers. Our ability to offer complete customer journey tracking offers the ability to agents to enhance First Call Resolution (FCR) rates. And with advanced IVR, Voicebots and chatbots, you get the ability to take more volume of customer queries and incidents.
HCLTech’s Contact Centers deliver an AI powered Next Gen Contact Center experience. We are an end-end transformation provider with major clients across all industry segments. Our Professional expertise and our presence across 60+ countries make us the go to partner for your contact center requirements. Our globally spread network of CX Labs along with pre-built use cases help bring down the deployment time to the lowest. We have built proprietary Gen AI models that deliver all the capabilities that you may require out of a modern-day contact center. If you wish to reach us and talk more on a requirement.. please reach to us at contact.fluidCC@hcltech.com