Job Description
Analyst
Job Summary
-
Location: Curitiba
-
Project role: Analyst
-
Qualification: B-Tech
-
Experience: 0-2.5 Years
-
Skills: SERVICE DESK
-
No. of positions: 1
Job description:
To resolve assigned tickets in adherence to agreed SLA and ITIL delivery and quality standards
- To clearly understand the client's security environment and respective products; and, troubleshoot cybersecurity issues and related monitoring tools
- To monitor client cybersecurty environment and analyse the identified real-time cybersecurity eventsoralerts through various tools.
- To analyse cybersecurity incidents and help the L2 team with RCAordata or logs collection
- To maintain SOPs, runbooks and documents for effective knowledge management
- To prepare dailyorweeklyormonthly security analyses and reports to highlight the project progressorchallenges and ensure quality and accuracy.
- To work with other teamsorstakeholders to help in resolving ongoing cybersecurity issues