Overview
Enterprises are shifting from traditional project-based models to product-aligned operating models that enable speed, agility and better alignment with customer value. This shift demands more than structural adjustments; it requires a fundamental redesign of how organizations operate across teams, processes, talent and technology.
The Everest Group surveyed 200+ enterprises with more than US$1 billion in revenue to shape the 4R framework - Reinvent, Redefine, Reshape and Reimagine to guide enterprise-wide transformation.
HCLTech, in collaboration with the Everest Group, presents a detailed case study on dsm-firmenich, a global leader in nutrition, health and beauty, formed through the merger of DSM and Firmenich. Facing challenges from legacy systems and siloed operations, dsm-firmenich embraced a product-aligned model to unify digital strategies and accelerate innovation. With HCLTech’s support in agile enablement, DevSecOps and cloud-native solutions, they achieved remarkable outcomes:
- 93.8% increase in employee satisfaction
- 11-month reduction in time-to-market
- 87% rise in CSAT scores
- 75% faster incident response
This case study is a pragmatic guide for business and technology leaders seeking to modernize operating models and build resilient, product-driven enterprises.
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