AI and GenAI | HCLTech

HCL Technologies Annual Report 2024-25

AI and GenAI

HCLTech’s AI strategy for FY25 was centered around building and delivering innovative, scalable, responsible and ROI-driven AI solutions that empower businesses to navigate the complexities of the hyper-intelligent age.

By integrating cutting-edge AI technologies with a deep understanding of industry-specific challenges and leveraging our rich ecosystem of partnerships, HCLTech took an early lead in the market in FY25, establishing a differentiated positioning in the swiftly evolving space.

Core Pillars of HCLTech’s AI Strategy

Building Advanced AI Solutions
We have built a full-stack offering that allows us to deliver tangible business impact for our clients. It spans GPUs and CPUs (Graphical Processing Units and Central Processing Units) and the underlying cognitive infrastructure (servers, storage and data centers) to AI models (LLMs and SLMs) and data and AI to applications and products, culminating in our AI consulting services for accelerated production scale. This equips us to drive service transformation, value stream innovation and front-office co-innovation for our clients. We are among the very few service providers in the world right now offering this full-stack in AI.

AI use case demo at HCLTech’s Santa Clara office

AI Force
Our GenAI-powered service transformation platform revitalizes the software engineering and IT operations lifecycle for improved efficiencies and accelerated time-to-market. The platform is integrated with Microsoft GitHub Copilot, Google Gemini, AWS Anthropic Claude 3, NVIDIA, IBM watsonx and Meta Llama.

AI Foundry
The system integration and managed services offering provides value stream innovation by bringing together the power of Data, AI and cognitive infrastructure.

AI Labs
Our network of AI and Cloud Native Labs offers consulting services and experiential spaces for organizations to swiftly go from MVP (minimum viable product) to production scale. Currently, our global lab footprint covers London, Noida, Munich, Santa Clara, New Jersey and Singapore. Our lab network also includes partner-specific labs.

AI Engineering
We deliver robotics, physical AI and AI chip design, development and tape-out capabilities along with a hardware engineering prowess for building next-gen products and powering AI data centers that handle increasingly complex AI workloads.

Agentic AI

We are now spearheading the next shift from AI-assisted processes to autonomous and adaptive enterprises through our Agentic AI suite with its three-step ‘Journey to Value’ framework that runs across our full-stack AI offering. We have partnered with hyperscalers (Google, Microsoft and AWS), semiconductor vendors (NVIDIA, AMD and Intel) and platform ISVs (Salesforce, ServiceNow and SAP) to build our Agentic AI solutions. For example, we released 50 agents on Google Marketplace across multiple industries, transforming various business processes, including IT, HR, customer relationship management, finance and sales.

Driving Service Transformation

At HCLTech, one of the key thematic pillars of our AI go-to-market strategy is service transformation-led and enabled by our flagship AI Force platform. This transformation covers several key elements, like software development (including silicon), IT operations and business process operations. We are deploying AI Force in our own technology environment too with a pragmatic and step-wise approach through a 10-step methodology of discovery, interventions, adoption, scaling and change management.

Delivering Value-stream Innovation

Our AI-led industry-focused repeatable solutions are designed to drive innovation and efficiency across various sectors. By leveraging advanced AI technologies, we create tailored solutions that address specific industry challenges, streamline operations and enhance decision-making processes. Our approach ensures scalability and adaptability, enabling businesses to quickly implement and benefit from these solutions.

These solutions enable our clients to go beyond the table stakes of efficiencies, productivity gains and accelerated time-to-market to provide new capabilities and business models. This allows them to innovate and launch new products and services, resulting in revenue uplift, end-user stickiness, new market creation and market share gains, among others.

We will continue to invest in these solutions across the two archetypes of Repeatable Solutions for horizontal capabilities and Repeatable Solutions for vertical domains.

Ensuring Responsible and Ethical AI

As AI technologies advance, businesses face the pressing need to ensure that their AI systems are developed and deployed ethically and responsibly.

HCLTech has established the Office of Responsible AI and Governance (ORAIG), which is dedicated to guiding organizations through the complexities of AI governance, compliance and ethical deployment. ORAIG combines deep expertise in AI technologies with a strong commitment to responsible practices, so that AI systems are built to be not only effective but also ethical, transparent and compliant with global standards.

To support organizations in their AI transformation, ORAIG offers the following services:

Maturity assessment and evaluation of gaps
AI management systems readiness
Technical assessments and red teaming
Responsible AI engineering and sustainability design
AI governance policy implementation for responsible AI
Responsible user adoption and change management

The ORAIG is also responsible for ensuring HCLTech’s own development, deployment and use of AI is ethical.

Our Partner

Collaboration and Ecosystem Leverage

HCLTech collaborates with leading technology providers, academic institutions and industry consortia to stay at the forefront of AI advancements and co-develop innovative solutions with leading stakeholders. We have deep 360-degree partnerships with all hyperscalers, major tech OEMs, ISVs and early innovators that provide us unparalleled access to new technologies and markets.

We are deeply involved with our partners in co-developing AI solutions. For example, we have been selected by Salesforce to be part of its Agentforce Partner Network. We have been an early mover in developing Agentic solutions on the Google, AWS and Microsoft suites. We have also established dedicated co-innovation spaces in the shape of our AI Lab in Munich with SAP, with ServiceNow in London and a CoE on Responsible AI with IBM watsonx in New Jersey.

Talent Development and Training

We have established an AI and GenAI skills academy for our people to continually learn and develop their skills. We also provide dedicated training to our global sales force, so that they are better equipped to advise clients and prospects accordingly.

We are committed to upskilling both developers and users on AI/GenAI technologies. For developers, we have developed a set of comprehensive training modules spanning chip design to AI and GenAI modeling, as well as data science and engineering. We trained more than 100,000 users and 4,000 developers in AI and GenAI in FY25.

For users, the focus is on fundamentals and using AI to be more efficient in their roles. In addition to its own AI and GenAI training modules, HCLTech has partnered with NVIDIA, Intel, IBM, Dell and leading hyperscalers to upskill employees in AI.

Achievements

Service Transformation

AI Force closes the year with 57 deployments
AI Force is now integrated with all leading hyperscalers and tech OEMs
AI Force 2.0 released with new agentic and responsible AI features
50 AI agents launched on Google Gemini
A new Office of Responsible AI and Governance (ORAIG) instituted
New partnership inked with Responsible AI Institute
AI Force designed 50+ pre-built agentic recipes across requirements, development, testing, DevOps, technical support and supporting commercially off-the-shelf products

Value Stream Innovation

AI Foundry

Cognitive Infrastructure services integrated with Dell, HPE, VMware, IBM Red Hat, IBM watsonx and Nutanix
New developments within AI Foundry solution suite for Data Modernization (ConvertData), Insights and Experimentation for AI journeys
Launched HCLTech Insight, an Agentic AI-powered Industry Focused Repeatable Solution (IFRS) designed to equip manufacturers with advanced data insights and analytics capabilities
AI Foundry launched and integrated with Microsoft Azure, Google Cloud, AWS and NVIDIA
Launched HCLTech FlexSpace for AI PCs in collaboration with Intel
Launched AI-driven Managed Detection and Response (MDR) solutions with Google Cloud Security
Rolled out Metahuman framework, a conversational AI solution
Our solutions Virtual Recruiter, Intelligent Insurance Claims Processing solution and Financial Assist won the AWS GenAI Hackathon series

AI Labs

AI and Cloud Native Labs delivered over 500 AI engagements for 400 clients, out of which 376 were delivered in FY25 alone
New AI and Cloud Native Labs opened in Santa Clara and New Jersey in US, Singapore and Munich

AI Engineering

Established a new Robotics Intelligence CoE
Launched new solutions covering spaces such as vision-based inspection, predictive equipment failure analysis and silicon engineering

Launch of AI and Cloud Native Lab, New Jersey

Launch of our AI and Cloud Native Lab with SAP, Munich

Case Study

Blending on-prem SLMs with cloud-based LLMs to assist healthcare specialists

A leading healthcare provider in the US invested in a clinical library to offer healthcare specialists access to cutting-edge medical research, standard operating procedures, best practices and treatment protocols. They sought an AI-powered solution to enrich the clinical library with a patient-focused conversational interface, summarize patient medical history, offer evidencebased recommendations, ensure the system does not hallucinate, and anonymize and secure PII (personally identifiable information) data.

We created a two-part solution with both on-prem and cloud-based processing. On-premise processing uses small AI models (SLMs) on specialized computers to process patient data and medical history locally, preventing patients from repeating their medical history multiple times. Cloud-based processing employs large language models (LLMs) to answer doctors’ questions and provide real-time advice. This solution leverages advanced Retrieval Augmented Generation techniques to enhance similarity searches and develop specialized prompts for healthcare professionals.

The solution led to an estimated annual savings of over $100 million, improved efficiency for over 10,000 clinicians, resulted in a better patient experience and established the system as a trusted advisor for clinicians.

Case Study

AI Force helps networking OEM accelerate test automation

A leading networking OEM needed to maintain accelerated product launches without compromising on quality. They required an automation solution for their hardware testing process and chose to harness a GenAI platform to modernize, streamline and accelerate test automation. The goal was to ensure consistent output, increase efficiency, shorten turnaround time and control costs while adhering to quality and compliance standards.

The client deployed AI Force, HCLTech’s GenAI platform, revitalizing their software engineering and operations lifecycle. This led to script generation for core product lines, minimizing manual script creation time and providing textual summaries for easy understanding. Existing test cases were converted into a modern scripting language, ensuring compatibility with proprietary automation platforms. Multiple testing phases were supported, ensuring thorough coverage across all functionalities while secured online generative AI models were hosted in cloud servers and local AI models.

The results included a 40% reduction in bandwidth usage for testing, improved quality of test scripts with precise comments and descriptions, significant reduction in debugging time and accelerated testing services with faster script generation, reduced review time and minor script revisions.

Recognitions

Recognized as a Leader in all three service areas in ISG Provider Lens 2024 reports on Advanced Analytics and AI Services. The three areas are Data Modernization Services, Data Science and AI Services and Advanced BI and Reporting Modernization Services
Recognized as a Leader in the IDC MarketScape for Worldwide Data Modernization Services 2024 Vendor Assessment
Rated as a Horizon 3 Market Leader in the HFS Horizons Generative Enterprise Services, 2025 report
Recognized as the Global ISG Star of Excellence™ CX Star Performer 2024 for Generative AI Services, achieving the highest customer experience scores in ISG’s ‘Voice of the Customer’ survey
Rated as Leader in the ISG Provider Lens™ - Generative AI Services - Development and Deployment Services
Rated as a Leader in Avasant RadarView™ on Generative AI Services, 2024
AI Force featured in a report published by TBR (Technology Business Research) — HCLTech AI Force: Scalable, modular and backed by proven AI expertise

Clients Speak

We are thrilled to partner with HCLTech on the development and operation of our Corporate Agentic AI Platform. This collaboration marks a significant milestone for GF as we leverage GenAI and automation to drive innovation and efficiency across our business. HCLTech’s expertise and commitment to delivering concrete business value have been instrumental in this project, and we are confident that this platform will unlock new opportunities and enhance our competitive edge. We look forward to a successful partnership and the transformative impact this initiative will have on our business.”

Sacha Ghiglione,
Head of Corporate AI, GF

We are thrilled to expand our partnership with HCLTech, who shares our vision of leveraging AI to transform the CCaaS market…HCLTech is a leader in contact center transformations and is well positioned to help customers harness the power of AI to drive operational efficiency, scale and growth.”

Charles Lamanna,
Corporate Vice President, Business and Industry Copilot, Microsoft

As we continue our digital transformation journey, we are confident that HCLTech’s AI-led capabilities, customer-centric approach and partner ecosystem will help us achieve the desired outcome of improving safety and efficiency of our port operations.”

Jim Downing,
Chief Information Officer, Carrix

Analysts Speak

IDC MarketScape: Worldwide Data Modernization Services 2024 Vendor Assessment

IDC considers HCLTech’s strategies around offerings, innovation and go-to-market alliances as key strengths. Customers highly regard the company’s ability to provide data modernization strategy and target operating model, migrate and rationalize data across legacy and cloud environments, provide technical insights and competency, and address issues around data availability and latency.”

Jennifer Hamel,
Senior Research Director, IDC

HFS Horizons: Generative Enterprise Services, 2025

HCLTech empowers enterprises to scale AI and GenAI solutions with its full-stack offerings, domain expertise and a focus on delivering business outcomes and ROI. Its long years of AI experience and suite of IPs has positioned it well to turn clients’ Generative Enterprise ambitions into reality.”

David Cushman,
Executive Research Leader, HFS Research

ISG Provider Lens™ Advanced Analytics and AI Services - Data Science and AI Services – Large – Europe 2024

HCLTech's AI Force and Enterprise AI Foundry empower organizations to achieve transformative efficiencies and AI-led strategies, focusing on responsible adoption, security and enhanced CX across value chains.”

Vartika Rai,
Senior Research Analyst, ISG

ISG Provider Lens™ Advanced Analytics and AI Services - Data Modernization Services – Large – Europe 2024

HCLTech provides end-to-end data estate modernization services and a set of accelerators to enable enterprises to achieve tailored, real-time intelligence while ensuring data governance and streamlined migration to cloud platforms.”