Overview

Operating on minimal tolerances, the retail industry faces challenges similar to those in other industries. The only difference is that they combine together to put a great deal of pressure on retailers in today's modern economy. With a fast-paced society and faster-paced technological changes, customers want new, different, and customized goods and that too without delay. The critical risks that the retail industry is facing today are:

• Shortening product life cycles
• Managing multi channel operations
• High demand volatility
• Extended supply chains
• Production offshoring
• Increasing lead times
• Pricing pressures
• Lost sales and brand erosion due to stock outs
• Highly competitive and margin sensitive industry

At HCL, we understand the challenges and the risks a retailer faces in this emerging world of seamless trade. As a solution to these problems, we provide end-to-end order management solutions encompassing customer management, order management, location management, purchase management, pricing/discounts, and billing/invoicing.

We have been involved in providing the entire spectrum of service offerings to our Retail and CPG customers - Improving supply chain efficiency, streamlining store operations, merchandising, customer solutions, eCommerce lifecycle price management, enterprise solutions, RFID and product lifecycle management.

• 7 of the World’s Top 35 Retailers
• 10 of the World’s Top 70 Retailers
• 4 of World’s Top 10 Hardliners & Leisure Goods Retailers
• 2 of the top 3 apparel retailers of the world
• 3 of Top 10 APAC Retailers
• 4 of Top 5 Retailers in India