In-Store and Corporate Systems

Retailers have to constantly make efforts to improve the efficiency of store operations by enhancing customer loyalty and retention, implementing POS/Kiosk based solutions, optimizing workforce management, developing e-commerce based solutions and enhancing store inventory replenishment levels. Thus, Store Operations remains a focus area for retailers and HCL possesses appreciable expertise in this area. We have expertise across all key activity areas of Store Operations like Loyalty, POS, Workforce Management, E-commerce, and Store Inventory Management.

At HCL, our capabilities in this arena are:

a) POS/In-store Systems

• POS Application/Peripheral Driver Development and Maintenance
• Component development for POS application & integration
• Hardware design for POST including board design, chip design (ASIC/FPGA), chip verification
• EFT Integration & Device drivers
• Payment protocol Integration & Communication Protocol stacking

Network Manager

• LAN/WAN protocol stacking
• Remote Monitoring system development
• SNMP, HTTP, CMIP, Mobile N/W, Queue Adapter for SNMP agent

Back Office Server

• Development & maintenance of enterprise and store solution system
• Promotion management and Loyalty management systems
• Back office system design
• Back office Server Integration

b) Workforce Management

We have capabilities in providing services in the following areas of workforce management

• Employee Scheduling: We have expertise in providing software solutions in the areas of forecasting, scheduling, and managing labor deployment for workforce optimization.
• Time and Attendance: We have implemented time and attendance solutions for our customers to help them in
  • Localized time, schedule and employee information capture.
  • Attendance management, roster preparation.
  • Leave management.
  • User and role based security system

c) E-commerce

• B2B: Collaboration, product information management, customer Webstore and promotions management, and transaction reporting, among others.
• B2C: Personalization, live chat, community, email marketing, and transaction reporting, among others.
• Portals: We build and maintain consumer portals, enterprise portals, community portals, horizontal portals, and vertical portals, with innovative technologies and sensitivity to social standards and best practices.
• Content Management: Taxonomy, ingestion, workflow, search, template, and personalization, among others
• Data Warehousing and Business Intelligence services.
• Internationalization: Globalization and localization services

d) Store Inventory Management

We have capabilities in providing services in the following areas of store inventory management

• Store Replenishment: Capturing inventory movement across stores, monitoring inventory gaps, replenishing stores, providing inventory information by transaction types like sales, stock split, interfacing with third party logistics companies and so on.
• Shelf Replenishment: Capabilities for effective & efficient replenishment of store items using:
  • Intelligent apportioning of items using historical sales data.
  • Generation of timely allocation orders

Representative Engagements

• POS-Solution Identification, development and customization Chip and PIN devices
• Retail lifecycle price management—providing promotion interface files to point of sale

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