Spotlight
Join HCLTech at PegaWorld 2026, June 7–9, in Las Vegas. Explore AI-powered automation, Total Experience, and client success stories at our booth. Click here for details.
Register nowHCLTech and Pega: Driving Total Experience in an agentic world
HCLTech has partnered with Pegasystems for over 15 years, earning the distinguished Global Elite Partner status. Together, we bring deep expertise in Pega’s industry-leading platform for AI-powered decisioning and workflow automation, enabling enterprises to unify customer engagement and operational excellence. Our Digital Process Automation (DPA) capabilities span process digitalization, workforce optimization, knowledge management and seamless Total Experience (TX) across customer and employee journeys.
We are the highest solution contributor on the Pega Marketplace and proud recipients of the 2025 Market Maker Partner Award (ANZ), reflecting our impact in driving business transformation. With Agentic AI-led solutions, we empower enterprises to sense, decide and act in real time, delivering autonomous operations, actionable insights and accelerated value creation through self-optimizing systems.
Partner Perspective
The Blueprint to Total Experience in an Agentic World
Our joint eBook with Pega charts a path to the autonomous enterprise—where scalable, personalized experiences become the foundation of your business transformation
AI at the core
AI Force™: Intelligent workflow & decision automation, reinvented from process design to intelligent decisioning and continuous optimization, our AI-driven approach transforms business operations for maximum efficiency.
acceleration in development
business impact
accelerated modernization/migration
News and Insights
From prompts to predictable workflows: Pega on the autonomous future of payments
At Sibos 2025, Alan Trefler, Founder and CEO, Pegasystems joined HCLTech to unpack how agentic systems, workflow-first design and an explainable approach can take payments from friction to autonomy
エージェント型世界におけるトータル・エクスペリエンスへの青写真
スケーラブルでパーソナライズされたエクスペリエンスがビジネス変革の基盤となる、自律型企業への道筋を描くPegaとの共同eBook
The future of insurance: integrating process automation and GenAI for a seamless Total Experience
The Future of Insurance: Integrating Process Automation and GenAI for a Seamless Total Experience
Learn how Next-gen enterprises will have to be diversified to respond to the changing ecosystem and how digital transformation will make the whole journey systematic, methodical, and connected.
Transforming technical debt into modernization opportunities
The impact and consequences of technical debt
AI’s next chapter blends autonomy and orchestration for enterprise transformation
Enable Perpetual KYC powered by Pega and HCLTech
Traditional KYC processes are not sufficient to meet the demand for real-time updates. That’s where Perpetual KYC steps in — redefining compliance by automating updates, reducing manual intervention and proactively mitigating risks.
Featured Case Studies
Pega-powered CRM transformation boosts productivity and customer satisfaction in APAC
Achieving 95% accuracy and faster approvals with a secure, automated framework with Pega
APAC bank achieves $1 million annual savings while cutting transaction processing time by 40%
Reducing delays and enhancing transparency in mortgage approvals with a scalable Pega solution
European bank achieves 67% automated loan approvals while reducing operational costs
Leading APAC bank reduces fraud risks by 90% while accelerating approvals
Awards and Recognition
HCLTech wins 2024 Pega Partner Industry Excellence Award
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